Something is evidently amiss in the Openreach training programme when nine engineers (nine different men?) can neither estimate a loop length accurately, nor pinpoint a fault along its length.
Ordinarily, in the event of a fault, a supplier is granted the opportunity in law to remedy a problem. But when that fails to happen in a timely fashion, the consumer can appoint a third party to effect the repair. With the repair bill then sent to the errant supplier (Openreach).
That obviously doesn't happen with Openreach since it fiercely guards its plant from third party access. Nevertheless, the problem of unresolved faults is surely something that Ofcom should consider in its once-in-a-decade review of BT Group. Along with a fresh look at compensation paid to end-users when faults like the OP's remain un-repaired for so many months.
In addition Ofcom should insist on overhauling the Openreach policy of charging £130 when the householder is not in. While offering little to no recompense when their own engineers fail to show; a fairly commonplace event. Normally in consumer contract law, such an inequality would be deemed unfair and unenforceable. The end-user's relationship with Openreach should be no exception.
Sincere good luck to the end-user in this case. His ongoing problem is indicative of far wider issues in the quality and competence of network repairs undertaken by Openreach, and in the poor level of maintenance in the network itself.
Edited by deleted (Thu 01-Oct-15 23:41:50)
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