The phone line has been active for 20 days now. I sent a message to openreach on their contact form and got a reply this afternoon - very quick! I also spoke to a local Openreach engineer (someone I know very well) and he says he also also heard about someone else on my street in the same boat as me. He says it looks like the contractor has not routed all the lines in the area through the cabinet which he thinks they were supposed to do. He reckons it will be sorted but he said he will try to find out more within the next week. So I'll keep my fingers crossed! Here is the reply I got from Openreach -
Thank you for taking the time to contact us.
You are connected to BACK exchange directly and not through a cabinet (an EO line)
We are continuing to build our network to cover many more areas all the time. We believe this is the fastest rollout of this type anywhere in the world.
I would like to reassure you of our ambition to bring superfast broadband to as much of the UK as rapidly as possible. We are pushing ahead to complete one of the most ambitious and largest rollouts of fibre broadband anywhere in the world. Our £3bn investment coupled with the government�s BDUK programme means fibre currently passes 80% of homes and businesses in the UK. We are working in partnership with the majority of councils across the UK to increase the fibre broadband footprint to over 95% by 2017.
We appreciate that this is frustrating, however, the government BDUK project have plans to bring fibre into your area so please visit
http://superfast-openreach.co.uk/rural-broadband/ (which covers non-rural addresses also) for an update. It�s where we publish the very latest fibre coverage information and we update it weekly.
I hope this can help you understand that we have a real commitment to delivering superfast broadband to the people and businesses of Britain.
I am sorry that we have not yet provided you with this service.
Thanks and regards
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RobertoS
