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Key line is IP Profile for your line is - 38.71 Mbps which shows that you are connecting almost at the maximum speed for the 40/2 product you are on.
So any difference between that speed and speed tests is down to factors like wireless, slow PC, congestion and a myriad of other factors.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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What does PlusNet report as your current line speed?
https://portal.plus.net/my.html?action=data_transfer...
This should be set automatically to match (approximately) your IP profile, but if it's lower then it will limit your throughput. Sometimes it gets out-of-sync, and the solution is to ask a PlusNet rep to manually reset it.
For lots of examples, search for 'stuck profile' on http://community.plus.net/forum/index.php. Posting there seems to be the quickest path to resolution.
-==-
DougM
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Thank you
Ran a speedtest on that portal and PN reports 20D/1.85U
http://www.mybroadbandspeed.co.uk/results/276367501.png
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Register (or login) on our website and you will not see this ad.
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Thank you. I'll follow the "Stuck Profile" link
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A speed test is not what was sought, but what the IP Profile that PlusNet has configured against the account says.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ah sorry Doug/Andrew
Is this it?
"You can see your current IP Profile at High Speed Broadband (shown as Current Line Speed ) in My Account or by running a BT Speedtest."
Telephone number:
0145825xxxx
Phone exchange:
LANGPORT
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-09-14 22:02:21
Current line speed:
21 Mb
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Yeap that's it should be
IP Profile for your line is - 38.71 Mbps or very close to that.
The 21 Mbps setting is limiting you, and you said in another post time to report a stuck profile.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Plusnet rep reset line speed from their end to 37Mbps a couple of hours ago.
Phone exchange
LANGPORT
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-09-14 22:02:21
Current line speed:
37 Mb
I guess there can be a delay before this will make any difference as it is currently testing at 20Mbps ??
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Not sure if there should be any delay at all, needs a PlusNet user to say what they've experienced and cannot recall people saying it took X hours after it got reset.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Should be no delay.
It may require a PPP disconnect/reconnect to get the new value used though.
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DougM