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Standard User burble
(learned) Fri 18-Sep-15 18:57:32
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
Once again a message from TalkTalk that my problem was fixed and yet again it gets worse.

Line Quality

Upstream line rate (kbit/s):
937
Downstream line rate (kbit/s):
3505
Upstream noise safety coefficient (dB):
6.8
Downstream noise safety coefficient (dB):
7.9
Upstream interleave depth:
1
Downstream interleave depth:
301
Line standard:
VDSL2
Upstream line attenuation (dB):
16
Downstream line attenuation (dB):
32.7
Upstream output power (dBm):
0.4
Downstream output power (dBm):
9.6
Channel type:
Interleaved
DSL up-time:
0 days 13 hours 10 minutes 16 second
Standard User solchain
(newbie) Fri 18-Sep-15 20:58:56
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
How are you getting help from talk talk? If it's the phone forget it, use the community forums, they are slow to respond but you will get much better knowledgeable help.
Standard User burble
(learned) Fri 18-Sep-15 22:51:02
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Re: Speed after router switched off.


[re: solchain] [link to this post]
 
After several phone calls they are finally getting around to booking in a openreach engineer, although they have promised this before. The community forums produced no help above that which i'd already tried.


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Standard User burble
(learned) Mon 21-Sep-15 20:08:30
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
Well further developments, I have been blaming TalkTalk for not booking in an openreach engineer, it seems they have requested one on several occasions, but Openreach are saying there is no fault with the line, this is despite it running at half speed from their own checker.
I'm not impressed.


Line Quality

Upstream line rate (kbit/s):
798
Downstream line rate (kbit/s):
3731
Upstream noise safety coefficient (dB):
6.3
Downstream noise safety coefficient (dB):
6
Upstream interleave depth:
20
Downstream interleave depth:
319
Line standard:
VDSL2
Upstream line attenuation (dB):
16
Downstream line attenuation (dB):
32.7
Upstream output power (dBm):
0.4
Downstream output power (dBm):
9.7
Channel type:
Interleaved
DSL up-time:
0 days 13 hours 28 minutes 19 seconds
Standard User burble
(learned) Thu 01-Oct-15 11:50:30
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
As per previous discussions with TalkTalk I was asked to provide 3 dates for OR to book an engineer in, never got a response, as I was going away for a long weekend I couldn't be bothered with chasing them.
Came back last night switched on router and it was synching at about 3200.
Checked again this morning and it's almost back up to speed (however bad)

Line Quality

Upstream line rate (kbit/s):
795
Downstream line rate (kbit/s):
5779
Upstream noise safety coefficient (dB):
8
Downstream noise safety coefficient (dB):
7.3
Upstream interleave depth:
17
Downstream interleave depth:
989
Line standard:
VDSL2
Upstream line attenuation (dB):
16
Downstream line attenuation (dB):
33
Upstream output power (dBm):
0.4
Downstream output power (dBm):
10.2
Channel type:
Interleaved
DSL up-time:

I know that TalkTalk consider this to be ok on my line despite the 'offer' being 7 to 11 MB, so no good me chasing them for now, but it occurs to me that we have had some nice and dry weather for over a week now, I'll have to keep a check when it starts getting wet weather again as I think back to when the two OR engineers replaced the copper in our road and had to bail out the chamber near my pole when connecting up.
Standard User burble
(learned) Fri 09-Oct-15 20:53:26
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
O what fun, here I am sat in kitchen logged on to neighbours via fon.
I had a OR engineer visit, after some messing about he got 9.2Mb on his handheld device, trouble then became my hg633 refused to sync to line, he left saying I had a duff router. TalkTalk have sent a new one, and guess what, that won't sync in either.
Am I just unlucky to get two duff or could something else be amiss?
Standard User ukhardy07
(knowledge is power) Fri 09-Oct-15 22:27:28
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
The TT router should just connect without the hg633, have you tried without the modem? It's an all in one device smile

Hopefully that'll get you online and you can do a speedtest.

Any virginmedia where you are?
Standard User Brunel
(experienced) Sat 10-Oct-15 00:44:52
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
There appears to be a lot of problems with the HG 633.

Have a browse through the TT forums.
Standard User burble
(learned) Sat 10-Oct-15 11:33:08
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Re: Speed after router switched off.


[re: ukhardy07] [link to this post]
 
Hg633 will not sync on it's own, did try to link it with a BT consumer modem (not sure what model) but or and myself didn't realy know how and failed, only after he left I thought it might be possible to plug ethernet cable from laptop straight into bt modem to test.
Standard User burble
(learned) Thu 22-Oct-15 14:16:41
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Re: Speed after router switched off.


[re: burble] [link to this post]
 
Well it's early days, but after two weeks i've got internet again after a talktalk engineer visit, two openreach engineers visits and three routers.
It would appear that it was a line fault, made all the worse by a reset by first OR which pushed the line up to a unstable speed. At present it's running at 6Mb but have been warned that it may well dropped lower due to having 3km of copper. I hope the long range VDSL comes out sooner rather than later, as that's the most likely option to get 'superfast'.

Line Quality

Upstream line rate (kbit/s):
1025
Downstream line rate (kbit/s):
6297
Upstream noise safety coefficient (dB):
6
Downstream noise safety coefficient (dB):
6.8
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
15.9
Downstream line attenuation (dB):
32.9
Upstream output power (dBm):
0.4
Downstream output power (dBm):
9.3
Channel type:
Fast
DSL up-time:
0 days 0 hours 14 minutes 1 second
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