Do ISPs have more info as to a possible fix date? Guess they might know more or can lean on Openreach to get some info from them. Just guessing mind

Do ISPs have more info as to a possible fix date? Guess they might know more or can lean on Openreach to get some info from them

Doubt it. May find that it's more than a line card required. Often only limited tie pairs are provided and may need additional duct

Is increasing capacity something that eventually will be done, or can Openreach just say capacity is full on the card and its tough luck and never add another card?

Hi Bobble_bob,

You would have hoped that ISPs could obtain some more information. I tried that and my ISP (Zen) were very helpful in trying. They contacted Openreach and we're told no other information available other than 'no available ports on the DSLAM', that's it - no information as to whether this was due to a fault, reached capacity, an error or something else. Thus my original post on this thread.

When placing the order there was Fibre, a week later not. I don't expect Openreach to be able to micro-manage my orders, but it would be useful to know whether the hold-up is a short term or long term problem, then I can work-around will due process and resources work through. Surely it cannot be that difficult to tell the ISP what time frame is expected e.g. one week, one month, one year?

Bobble_bob,

Is increasing capacity something that eventually will be done, or can Openreach just say capacity is full on the card and its tough luck and never add another card?

This is the million dollar question and I suspect there is no answer obtainable from Openreach. There have been several very helpful people responding on this thread, but from what I can deduce, it could be a fault, computer error, line card full, run out of ties, new duct required, cabinet full and it goes on. The problem is each will have a different resolution period and without a rough idea the end user is left in the dark.

I have to run a business and was really hoping someone could tell me. In the absence of information I will have to utilise other technologies, probably sattelite.

It just seems strange, the way Openreach communicate or rather don't. If I ran my business, ran out of stock and told companies that's it for now, no further information, I wouldn't expect to hear from them again. As previously said I understand that Openreach is a huge machine, and as such cannot communicate to Bloggs and Jones, but surely the ISPs could be told as they are losing revenue in this process.....

In reply to a post by bobble_bob:

Is increasing capacity something that eventually will be done, or can Openreach just say capacity is full on the card and its tough luck and never add another card?

If a cabinet just needs an extra card then yes, Openreach will install more - it makes commercial sense to do so. Compared to installing a Cabinet, a new line card is a minor issue (though you can understand why they don't want to fit too many when commissioning the Cabinet)

The wholesale checker used to (may still) state the date more capacity was due to be added once this information was available.

Openreach have also recently introduced a system where ISP's can 'queue' orders waiting for spare capacity to become available - which keeps the order alive in their systems but its unclear if any/many ISPs are yet using it

Of course, the OP now knows they shouldn't have waited a week to order - guess there was a lot of pent up demand in the area for FTTC

Edited by gt94sss2 (Sat 31-Oct-15 13:17:46)

Wholesale checker on my line doesnt even show any FTTC info. Used to give estimated speeds like it does for ADSL. Even that has been removed now

Mendip - what does the wholesale checker say for your line? Does it still list estimated speeds for fibre?

Edited by bobble_bob (Sat 31-Oct-15 13:02:04)

I reckon the cab is half full, so extra capacity is available, just at matter of when

Hi gt94sss2,

Many thanks for your helpful response, espcially the wait list point. I will take this up with my account manager on Monday. In relation to:

Of course, you now know you shouldn't have waited a week - guess there was a lot of pent up demand in your area for FTTC

With hindsight I see what you are saying, but not much choice as this was a premises move for a business subdivision. Just to be clear, when the orders for Fibre were placed they were accepted by ISP, a week later Openreach have come back saying 'No spare ports at the DSLAM'. I didn't have any real chance of ordering it earlier, as I hadn't taken ownership of the location. I am still surprised that an order can be accepted by the ISP and Openreach and then a week later rejected. It would be really helpful if Openreach could tell the ISP roughly how long a resolution would be.....

Edited by deleted (Sat 31-Oct-15 13:53:30)

Hi Bobble_bob,

Mendip - what does the wholesale checker say for your line? Does it still list estimated speeds for fibre?

Pretty much the same:

ADSL Max: 0.5
Fixed Line 0.25

No FTTC speeds anymore........also the BT website for Superfast has gone from Accepting Orders to Expoloring Solutions overnight a week after placing orders.....