Just checked again and FTTC has been updated

FTTC Range A (Clean) 79.2 59.7 20 18.8 -- Waiting list
FTTC Range B (Impacted) 71.4 46.2 20 13.9 -- Waiting list

Anyone care to shed light on what waiting list means?

It's covered earlier in the thread.

In reply to a post by bobble_bob:

I doubt the work is related to the (what i assume) capacity issue at my cab. Not sure what kind of work is going on but seems there is some blockage of some sort that BT are fixing, not adding capacity to my cab. Location of it isnt quite right either

Correct, there's already spare fibres in the tube feeding your cabinet. I've lost track of what size backhaul is to a cabinet initially. Bu anyway they can usually increase it without needing to use extra physical fibres. It's more about what's at either end of the fibre. So duct blockages won't affect you at this stage.

Today the checker has removed FTTC stats on my line. I dont think they know whats going on

1 Gigabit and usually four fibres

Just for information, I was in a similar situation a couple of weeks ago. My cabinet was not accepting orders due to 'high demand' for at least the last year. Then it started taking orders and I booked infinity straight away which was due to be installed on Friday last week.

I have just opened another thread on what happened next but in short the wholesale site started reporting 'waiting list' before my go live date, then I got switched to BT on Friday and they could not find a spare port on the DSLAM. They ended up connecting me to a crossed line back to the exchange with NO internet at all and no incoming calls. I am still waiting for it to be fixed.

So, getting the order placed is no guarantee that you will get a port come the installation day.

Oh, and no communication from BT over the whole thing apart from an email to say the line has been transferred and infinity will follow. The only way I found out the above was by pestering the helpdesk until I got through to someone with a clue who looked up what was going on.

And tonight fibre is now available again

Not sure i believe it going on how it changes whenever i check it and according to the roadworks website no work was planned at the cab this weekend just gone

Edited by bobble_bob (Mon 02-Nov-15 22:58:05)

And tonight fibre is now available again

Great to hear bobble_bob. No luck this end.

As the OP of this thread I would like to thank everyone who has posted comments and advice thus far - a great community with lots of perspective, experience and points of view - very much appreciated.

As for me, well nothing has changed yet. I will give the situation until Friday and then I have to sanction a different technology, as I cannot expect much from my employees on 256kb/s. Thinking of Satellite for the meantime (22Mb/s Down / 6 Mb/s Up). Cost around £100 / month with fixed IP. That should suffice for the meantime, and then if and when OR do address the capacity issues, may eventually obtain Fibre. May even keep satellite as redundancy path.

My ISP tried to wait-list my orders, rejected by OR. The ISP was fully aware of the process and OR would give no reason even after they telephoned them - I can understand they do not wish to talk to the end-consumer / business, but why do they stone-wall their own effective re-sellers?

The losers in this process will be my ISP, both phone lines and fibre lines, myself / my businesses with extra expense which might have been avoidable, but as another contributor said, four lines and fibre connections is small-fry in the big scheme of things to OR.

If Fibre ever does come back, and I manage to get it, I will let you all know. Interestingly and as Mr Saffron originally said, it could be for any number of reasons, as some contributors have reported months and years waiting for capacity and in the case of Bobble_bob just days.

From a failed card or new card required, to a new cabinet or failed fibre feeds from the exchange - who knows? If only there was a way of pin-pointing a cabinet and finding out what the problem was with OR......but then perhaps it would be too simple.

Just wish that OR could give some indication of how long, no guarantees of course, but it would allow customers to plan a work-around in the interim. If anyone else can shed more light it would of course be appreciated.

Once again many thanks to all on this thread - a great community and source of balanced information!!

As the OP I promised an update.....

Recap - Originally ordered some new lines and Fibre products at the back end of October. Orders accepted and Fibre continued to show available for just short of a week after placing order. Then the Fibre orders were rejected. - website no longer showing fibre. Briefly and I mean briefly for a period of just one hour the cabinet showed orders available on Thursday and then this was removed again. Not going well so far...

Openreach was booked to visit yesterday to install lines. I (after cancelling meetings), along with employees and other people, were onsite all day from 07:00 through 17:00 (although AM appointments 08:00-13:00).

No sight of anyone from OR, Kellys etc.!
No direct communication from OR!
No communication from OR to ISP - brilliant! Actually not, but there is no point in shouting-off on this forum.

This whole game just gets better - doesn't it?!!!........

I have said it before, but I fail to understand why OR cannot communicate, at the very least to the ISP, specifically:

a) when perhaps they might be able to address the fibre availability issue, and;
b) presumably due to unforeseen circumstances, why does OR fail to communicate with anyone in the process, that they would not, or could not attend their committed date for line installs. Whilst I appreciate that it is a huge organization, with large logistics and new problems / faults faced everyday, it gives the end customer, and presumably the ISP, the impression of total chaos and firefighting. If I ran my businesses in this manner I would go bust in short order!

Next week I have to move on an alternative for my employees. Can anyone recommend a good satellite service? Cost is not important, reliability, quality of connection and service is.

Many, many thanks in advance for anyone that can help with either the lines / fibre issues, or the satellite question.

In reply to a post by Mendip:

Openreach was booked to visit yesterday to install lines. I (after cancelling meetings), along with employees and other people, were onsite all day from 07:00 through 17:00 (although AM appointments 08:00-13:00).

No sight of anyone from OR, Kellys etc.!
No direct communication from OR!
No communication from OR to ISP - brilliant! Actually not, but there is no point in shouting-off on this forum.

Openreach launched a 'View My Engineer' service in September 2015 which sends the end customer text messages and a link to a website showing the status of the engineer allocated to their job as well as their contact number.

That is certainly what I experienced the last time I was responsible for a new telephone line being put in (last month) - in that case the CP/ISP was Sky.. and also before than when dealing with a line fault (when the CP was BT).

(and yes, the engineer for the new line was actually from Kelly's etc. though the one for the line fault was from Openreach)

Regards
Sunil

Edited by gt94sss2 (Sat 07-Nov-15 17:11:32)