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Standard User deleted
(deleted) Fri 13-Nov-15 20:24:05
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
Sorry forgot i already mentioned the brown telewest box
Administrator MrSaffron
(staff) Fri 13-Nov-15 20:59:26
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
There are some areas where the network may have shrunk in size, or more likely their records may not be correct.

It may be a case of having to phone Virgin Media to get their checker issue resolved.

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Fri 13-Nov-15 21:04:28
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Re: Fibre optic HELP!


[re: MrSaffron] [link to this post] 		 
Are you aware of any telephone numbers for VM that might be able to sort the issue? Unfortunately when I called there sales team it took me to a call center in India who only offer me what they see on a screen etc?


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Standard User RobertoS
(elder) Fri 13-Nov-15 21:26:52
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
Can't help with that, but it might be an idea to have a photo of the box on your house to show them if you are given a contact.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User deleted
(deleted) Fri 13-Nov-15 21:30:07
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Re: Fibre optic HELP!


[re: RobertoS] [link to this post] 		 
Already on it have a picture of the one at the front of the house and inside lol lets just hope i eventually get hold of someone from Virgin who can help
Standard User RobertoS
(elder) Fri 13-Nov-15 21:35:04
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
smile
Good luck!

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User RobertoS
(elder) Fri 13-Nov-15 21:39:29
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
Perhaps if you get nowhere on the next try, you could email to the top?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User deleted
(deleted) Sat 14-Nov-15 12:04:15
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Re: Fibre optic HELP!


[re: RobertoS] [link to this post] 		 
YAAA!! So I called VM again today and got through to the UK call centre lady checked for me and on their new system i am eligible for fibre broadband. Having it installed on 11th December!!. She stated the post code checker online is an old system and that whoever i spoke to the other day never checked the new system. Goodbye 4MBPS!!!
Standard User RobertoS
(elder) Sat 14-Nov-15 12:17:13
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Re: Fibre optic HELP!


[re: deleted] [link to this post] 		 
Enjoy smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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