I was a bit annoyed at the time having waited weeks for an appointment and then being told this on the day. Fair enough if there is a safety issue to enter the box but they must have known what box they had to go into when it was ordered, the site is within 100m of this PCP and the next nearest PCP is many miles away. Anyway ... it has now been a further two weeks (~4 weeks from initial order) and I dont even have an install/activation date yet. Its not Zen's fault but I dont get the impression anybody at Openreach is making much of an effort to make this happen.
Openreach don't make any effort to do this - they'll send someone out, he'll say it can't be done, and it gets bounced. No matter how many times the same scenario has cropped up because nothing is joined up at that end.
If you're *lucky*, the chap that came out will submit a request for an A55 and you've half a chance. If he doesn't, scenarios include them committing a new date, turning up and failing again, them turning up along with the traffic management company (such as lux) who then refuse to setup lights because the wrong type is in place, or they need to do a survey as the road is classified in such a way or they judge it not safe, and you go through this process again - each time hoping everyone does the right thing.
Total nightmare as it's the most disjointed process imaginable.
My advice is - contact your CP (Zen) and ask them to find out what's happening, and get them to ask if an A55 was requested, and what is the state of that request. It should get surveyed - by the traffic management people ideally to avoid hassle as they'll give the final "yes or no"
Edited by therioman (Wed 18-Nov-15 08:42:21)