Can a miracle happen and both provision of a new phone line AND an FTTC connection occur at the same time? I can happen - but will it?

Zen have said its not likely to happen at same time but not sure if that is based on what they've been told by Openreach or based on their own experience of similar situations.

Can a miracle happen and both provision of a new phone line AND an FTTC connection occur at the same time?

It can and does happen, on a daily basis, and especially if the CP has requested a combined provide.

... and the saga continues.

1st engineer visit - engineer identified traffic lights needed to get into PCP and a rotten pole would need a cherry picker to access it.

2nd engineer visit - cherry picker lads turned up, cant do the work on the rotten pole without traffic lights so nothing done.

SEVERAL WEEKS PASS

3rd engineer visit - cherry picker lads and traffic lights turn up to access top of rotten pole.

At 3rd visit I am amazed and frustrated that the traffic lights (which took 4 hours to get from Kirkcaldy to Aberdeenshire) are only used to access the rotten pole ... nothing was done on the PCP and I am assured its all under control.

I was then advised a 4th engineer visit is organised for 15th December. I repeatedly ask for confirmation that the engineer will be accompanied by traffic lights. Yes I am told but I continue to push for written confirmation of that. After several hours, I get told that yet another mistake has been made and they need to send another engineer to confirm if traffic lights are required before another further appointment can be made to actually connect the phone line and activate "fibre" broadband. This despite the fact the very first engineer who visited noted that on the job notes.

So 6 weeks from order and I'm still waiting for an activation date on a business connection.
The incompetence of BT Openreach office staff organising this connection is staggering!

If a linked order, you'd generally see both for the same day. We'd book lines for the morning slot (AM) and the linked FTTC order for afternoon (PM) to avoid the potential situation of the fibre engineer getting there and no line is ready.

The only instance where the dates can be different is where the line is booked and the second order isn't placed quick enough or there isn't an engineer slot on the day to match it so the second order (still linked to the first) is done on a different day.

Matt

As op of the thread, I'm happy to report that Zen and Openreach have finally got my new line installed and broadband activated, 8.5 weeks after ordering it. The process wasnt nearly as slick as it could have been but hard to attribute exactly where in system the communication problems were.

Here's hoping that the broadband lives up to Zen's reputation ... fingers crossed.