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The issue isn't particular to your connection, it affects the whole cabinet which is why they have blocked any orders.
The fibre section is from the exchange headend in Bathgate to the DSLAM cabinet , and 40km working distance is normal. From the cabinet to the home it is copper/aluminium.
It appears the SFP was suspected faulty and this is proving difficult for them to replace. In addition the main card in cabinet appearef to be faulty so that has been replaced, so its back to square one again, waiting for the correct SFP
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