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Standard User deleted
(deleted) Tue 27-Oct-15 17:03:20
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Re: FIbre Speed for my location


[re: ceepan] [link to this post]
 
Nope
Standard User ceepan
(member) Mon 16-Nov-15 18:04:17
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Re: FIbre Speed for my location


[re: deleted] [link to this post]
 
So the latest update from Openreach is that they will provide another update on the 27th of November.

Either they are sourcing this equipment atom by atom, or more likely they are doing absolutely nothing other than providing updates every fortnight.

BT Wholesale says Waiting List with the following text at the bottom:

This PCP has a waiters list for FTTC services. You may place an order which will be dealt with in turn.
WBC SOGEA is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.

Does this mean that there is a capacity issue? If so I don't see how as I placed the order the day that orders opened.

Is there anyway to get a better update other than waiting every two weeks to be told another update will be made in 2 weeks?

Thanks,
Paul
Standard User gt94sss2
(experienced) Mon 16-Nov-15 20:52:03
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Re: FIbre Speed for my location


[re: ceepan] [link to this post]
 
Rubble has told you what has gone wrong - as it's an exchange issue it won't just be affecting you or your Cabinet.

A waiting list is supposed to indicate that they expect the problem to be fixed within 3 months. However, that is not a guarantee and after that time any pending orders on the waiting list get cancelled..


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Standard User deleted
(deleted) Mon 16-Nov-15 21:31:54
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Re: FIbre Speed for my location


[re: gt94sss2] [link to this post]
 
as it's an exchange issue it won't just be affecting you or your Cabinet.

It probably is. As can been seen , the BT supply chain has a fair few breaks in it.
Standard User RobertoS
(elder) Mon 16-Nov-15 21:45:19
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Re: FIbre Speed for my location


[re: deleted] [link to this post]
 
I think Rubble is a super typo smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User gt94sss2
(experienced) Tue 17-Nov-15 08:15:21
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Re: FIbre Speed for my location


[re: RobertoS] [link to this post]
 
Whoops - I blame the iPad autocorrectsmile
Standard User ceepan
(member) Tue 22-Dec-15 12:51:40
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Re: FIbre Speed for my location


[re: gt94sss2] [link to this post]
 
So the latest update. After Sky's order recovery team spoke to Openreach the equipment for the exchanges was repaired. However following that they discovered a problem in the cabinet. Apparently they need a 40km card rather than a 10km card. Both of those distances sound far in excess of what Fibre will work over but I am no expert. They didn't explain to Sky why they didn't realise that they would need the 40km card rather than the 10km one when the order was placed in June. They are hoping to have it fitted by the 29th December with Sky to provide me an update on the 30th.

I am pretty sure there will be more excuses. Does the above make any sense or is it just more excuses?
Standard User deleted
(deleted) Tue 22-Dec-15 13:58:02
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Re: FIbre Speed for my location


[re: ceepan] [link to this post]
 
The issue isn't particular to your connection, it affects the whole cabinet which is why they have blocked any orders.
The fibre section is from the exchange headend in Bathgate to the DSLAM cabinet , and 40km working distance is normal. From the cabinet to the home it is copper/aluminium.
It appears the SFP was suspected faulty and this is proving difficult for them to replace. In addition the main card in cabinet appearef to be faulty so that has been replaced, so its back to square one again, waiting for the correct SFP
Standard User ceepan
(member) Tue 22-Dec-15 14:12:37
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Re: FIbre Speed for my location


[re: deleted] [link to this post]
 
Thanks for the reply Ribble.

What does SFP stand for?
Standard User deleted
(deleted) Tue 22-Dec-15 14:31:51
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Re: FIbre Speed for my location


[re: ceepan] [link to this post]
 
small form-factor pluggable (SFP
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