Is there any reason why this is difficult to replace? With new locations going live all the time surely they can source a part?

The BT way, why do it easy when you can do it hard.

In reply to a post by Ribble:

and 40km working distance is normal.

I'm surprised that is the standard. With the placement of most cabinets, I'd have thought the 10km standard would work just fine, with only a few cabinets needing 40km.

For the original poster, there are multiple standards for carrying the signal over fibre - and the one used to communicate with cabinets uses a variant known as 1000base-BX. Most hardware uses pluggable interfaces to determine which variant - which is where the SFP modules come in.

1000base-BX itself can handle different distances, of 10km, 40km and 80km, but requires SFPs with different capabilities.

I guess the delay is because the cabinet came installed with an SFP only capable of 10km, and communication is proving unreliable, so 40km hardware needs to be put in place. I guess it comes down to the cost.

Hopefully Ofcom make the right decision as to what should happen with Openreach then.

So the latest update is that everything at the exchange end was installed on Monday evening. The engineers couldn't then check the cabinet as it was too dark. Somebody was scheduled to do work at the cabinet yesterday so Sky have to check for an update on Monday morning and I will get an update on Monday afternoon.

I the cynic in me thinks that there will be some other technical issue that Openreach uncover but fingers crossed!

I got an update today, and surprise surprise, there is another piece of faulty equipment. Something in the cabinet that they need to source from Huwawei. They will provide another update on the 15th of February.

How is it possible that last June they thought that everything was ready to go as they were accepting orders, but once an order (possibly more) was placed they discovered technical issues. When they resolve this latest issue (not holding my breath that will happen in February) that some other fault will exist with another piece of equipment. Surely there are better ways to do this than wait for spares whilst presuming that everything else will be OK?

Is it possible to log a complaint with Ofcom about the shambolic processes that Openreach seem to operate with. It seems ridiculous that Openreach installed the cabinets and started accepting orders last June and that pretty much every piece of equipment in the chain is faulty but it is taking months to resolve.

If you are addicted not only to the pain experienced when banging your head against a brick wall, but also to its enhancement when you then scrape your forehead across the bricks ....

Though what you are experiencing sounds much like the mental equivalent, not chosen by you.

Edited by RobertoS (Mon 11-Jan-16 11:54:20)

That sums it up!

I can't understand how 3 different pieces of equipment are all faulty and that they are only now finding this out. If the story isn't just made up as an excuse for not getting this live!

It's actually worse than that !