In reply to a post by MrSaffron:

The graph from our tester at http://www.thinkbroadband/com/speedtest will if flat once its ramped up indicate whether there is a cap involved, or if flapping around hints at a capacity issue

Which provider? If one that sells both a 200 and a 300 Mbps product, then most likely someone has set the wrong product profile on the ISP side.

From the thinkbroadband test I get 184 bursting to 201 just now. I'm with BT on Infinity 4. The openreach logged into some system on his laptop to confirm the circuit was set to 320. But I don't know if that's something on the Openreach side or the Retail side. Perhaps you can confirm.

Have you ruled out the HH5 yet?

In reply to a post by BatBoy:

Have you ruled out the HH5 yet?

Yes. Direct to the modem via pppoe doesn't produce any higher speeds. I've also changed the ethernet cable.

Thanks

That answer from them means they don't know what they are talking about.

FTTP connects at a fixed speed, so its either that speed or nothing. No training either.

In reply to a post by MrSaffron:

That answer from them means they don't know what they are talking about.

FTTP connects at a fixed speed, so its either that speed or nothing. No training either.

Thanks for that. I'll speak to them again in the morning. Time to play hardball!

The openreach logged into some system on his laptop to confirm the circuit was set to 320.

Sorry, I meant to query this earlier, the downstream sync rates for FTTP are 40, 80, 110, 220, and 330. which is it ?

In reply to a post by Zarjaz:

The openreach logged into some system on his laptop to confirm the circuit was set to 320.

Sorry, I meant to query this earlier, the downstream sync rates for FTTP are 40, 80, 110, 220, and 330. which is it ?

Hi the screen I saw from the openreach engineer showed 330/30. The BTW performance test and further diagnostic shows: IP Profile for your line is - 319.25 Mbps

The engineer stated when taking a reading from the fibre a loss rate of 0.17 dB/km. I'm about to ring BT again...

Update: Spoke to BT. They tried to advise me to wait ten days for the trainer period. I spoke to a manager who finally agreed that fibre connects at a fixed rate. I mentioned the SVLANs and the IP profile. But it looks as though the call has been bounced over to BT Wholesale. So I'll likely have an openreach engineer on my door step next week...

Update: BT Openreach are sending an engineer out.