Another Infinity poor upload speed thread

So BT have finally managed to install Infinity at my house, after the usual catalogue of errors:

Order Cancelled
Mobile order cancelled yet billed
Wrong go-live date given
Unannounced engineer visit (on the wrong go-live date)

And now I have a half working FTTC service. Download speeds are as expected, upload is pretty poor:

From BTW performance test results:

Download speed achieved during the test was - 37.98 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps

Upload speed achieved during the test was - 0.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

The TBB speed checker gives similar figures, I notice the upload graph is quite varied (peaks at 2.3Mbps and then wobbles around the 0.5Mbps mark), whereas download is constant and smooth around the 37Mbps mark.

Line and diagnostic stats from the Router are below:

1. Product name: BT Home Hub
2. Serial number: +068543+NQ53520352
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 03:58:42
6. Data rate: 9999 / 39993
7. Maximum data rate: 22847 / 67399
8. Noise margin: 14.1 / 13.9
9. Line attenuation: 14.5 / 12.4
10. Signal attenuation: 14.6 / 12.4
11. Data sent/received: 69.0 MB / 779.9 MB

The fact that the IP profile looks to be 10Mbps upstream, yet delivers less than 1 has got to be a fault -right?

Are these tests being run on a wired or wireless connection to the router ?

wired - always wired..

Try a factory reset of the Homehub http://bt.custhelp.com/app/answers/detail/a_id/11386...

In reply to a post by BatBoy:

Try a factory reset of the Homehub http://bt.custhelp.com/app/answers/detail/a_id/11386...

It's fresh out of the box - the uptime posted is pretty much the life of the hub in the house.

I'll do a reset, but I'd rather wait a bit.

takes about 10 days to settle

Rubbish.

In reply to a post by Fastman2:

takes about 10 days to settle

What does?

No it does, there is no 10 day settling period with FTTC. It starts off at the fastest speed the port was configured at too, and then slows down if instability is found, with the first 24 to 48 hours being the time the largest drop is to be expected if the line is unstable.

/me passes Andrew "n't"