Nothing an engineer can do. The connection is perfect.

In reply to a post by RobertoS:

Nothing an engineer can do. The connection is perfect.

Agreed. Tried telling that to BT Retail but they're not interested. I'll have to Get MrSaffron on the case!

UPDATE: Openreach engineer attended. Checked with Wholesale and Openreach - speed is set correctly. Engineer couldn't get anything above 210. ONT changed and fibre splice checked. Light levels are good. Case passed back to retail.

I'll ring BT Retail shortly.

UPDATE: Called BT Retail. Spoke to 1st line again, went through usual standard troubleshooting. This has now been escalated to tier 2 support.

I suspect this isn't an issue on a BT Retail side of things, most likely somewhere in the Wholesale network.

You're connected at 330, so the OR network is doing what it should be. All data throughput is ultimately controlled by BT Wholesale.

I suspect this may take a while to fix and you may have to seek an alternate route within BT retail in order to get this sorted. Doesn't sound like something the standard help desk route will be able to resolve, certainly not within a reasonable time frame.

In reply to a post by lee111s:

I suspect this isn't an issue on a BT Retail side of things, most likely somewhere in the Wholesale network.

You're connected at 330, so the OR network is doing what it should be. All data throughput is ultimately controlled by BT Wholesale.

I suspect this may take a while to fix and you may have to seek an alternate route within BT retail in order to get this sorted. Doesn't sound like something the standard help desk route will be able to resolve, certainly not within a reasonable time frame.

OR engineer spoke to wholesale whilst here. They couldn't find anything wrong. The only alternate route I think of is to contact MrSaffron directly but I don't what his relationship with BT OR/WS/Retail is?

All we know is that he has often got movement when all else has failed. It does no harm to ask him if he can try.

In reply to a post by RobertoS:

All we know is that he has often got movement when all else has failed. It does no harm to ask him if he can try.

Indeed. I've emailed him

No more relationship than any other press can build up over time. Slight difference being we answer and field a lot of the queries upfront from what we know rather than passing on every one, so when I get in touch its usually all over avenues have been exhausted.

In reply to a post by chimpingtonuk:

In reply to a post by lee111s:

I suspect this isn't an issue on a BT Retail side of things, most likely somewhere in the Wholesale network.

You're connected at 330, so the OR network is doing what it should be. All data throughput is ultimately controlled by BT Wholesale.

I suspect this may take a while to fix and you may have to seek an alternate route within BT retail in order to get this sorted. Doesn't sound like something the standard help desk route will be able to resolve, certainly not within a reasonable time frame.

OR engineer spoke to wholesale whilst here. They couldn't find anything wrong. The only alternate route I think of is to contact MrSaffron directly but I don't what his relationship with BT OR/WS/Retail is?

Appreciate that, but I know when I used to work in the executive level technical complaints for BT Retail a few years ago (Dealt with Mr Ferguson myself ), a lot of the Wholesale calls were also handled by offshore call centres so engineers were often faced with similar issues to what customers were when speaking to call centres not based in the UK.

This would appear, from my lengthy experience, something which may require a specialist in one of the back end Wholesale teams to resolve.

Edited by deleted (Mon 11-Jan-16 16:04:08)