I am not doubting Ribble's information. The information Sky have provided has coe straight from OpenReach. I just don't like the fact that what OpenReach are reporting to Sky isn't the entire story.

Any thoughts on what could cause this behaviour. It just seems rather coincidental on the timing.

If only happens on incoming calls, specifically from your mobiles, then suggests an issue in the CP (sky or BT) or mobile network.

In reply to a post by ceepan:

PastyMan

What ISP are you with? Have you been able to place an order? If so, what reason (or made up excuse) have you been given for the delay? The official line given by Openreach to Sky about more faulty equipment, is different from what Ribble has provided which is that they have the wrong equipment.

Thanks,
Paul

Currently with EE and previously with TalkTalk. Neither say fibre is available or let me place an order but both had options to sign up for notifications when it became available... I've never heard from either! (apologies if this posts twice as I thought I'd answered earlier)

btw just checked BT DSL checker this morning and fibre is now AVAILABLE! Going via the EE website howver it says fibre is not available, maybe it doesn't do a real time check but caches details? Anyway, looks like some progress.

Ribble the information on the BT Wholseale checker (and http://superfast-openreach.co.uk/where-and-when/defa... has been updated. Now shows available. Can you confirm this is correct? Fibre previously said "Waiting List"

Info shown as below:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 80 68.2 20 20 -- Available
FTTC Range B (Impacted) 80 62.1 20 19 -- Available
WBC ADSL 2+ Up to 8 -- 5.5 to 12.5 Available
WBC ADSL 2+ Annex M Up to 8 Up to 1 5.5 to 12.5 Available
ADSL Max Up to 5.5 -- 4.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Thanks,
Paul

Didn't seem right to me

I just checked with Sky who have said that the Openreach system says that they will provide an update on 21/01/2016 which has changed from 15/02/2016.

Sky gave me the update from Openreach. There is no update. We are still working to the 16th February date originally communicated.

I don't know why they bothered with an update. I also don't know why the systems show that they are accepting orders. They accepted my order last June and I am still waiting. I would have thought that they would wait until they were in a position to provide the service before taking any orders.

I have just had the latest update on this. Apparently there is a capacity issue. Another update will be provided on the 24th February.

Checking the BT Wholesale checker shows:

Address xx WILLOWBRAE, FAULDHOUSE, BATHGATE, EH47 9HE on Exchange FAULDHOUSE is served by Cabinet 4
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 34.7 25 7.4 5.7 -- Available
FTTC Range B (Impacted) 27.3 14 7.1 3.3 -- Available
WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

http://superfast-openreach.co.uk/ also claims accepting orders.

Is there a chance that something is out of sync here? The reasons for delay seem to keep changing. If there was an issue why would others be able to place orders?

I am hoping that MrSaffron or Ribble can offer some form of advice as this is absolutely ridiculous.

Thanks,
Paul