I suspect for something like this you'll not get very far using the standard sales channels. You may need to escalate this, possibly outside of the standard sales realm.

If you could identify that both of your neighbours were served by the cabinet, this would give you quite a strong case to have it confirmed whether your line is indeed EO or if it's a records issue.

What sort of speeds were your neighbours line showing? Was there much variation or were they all similar? And you can confirm that only your house was showing as EO.

If that is the case, then it might be an error, however, it could still be true. Yes, adjacent properties can have different cabinets and EO lines.

I will have ask both neighbours either side for the numbers. That should give me enough to be able to determine if they're both connected to cabinet 2 rather than the exchange and what sort of line speed they can get right?

It is entirely possible for one house in a group of 20 to be an EO line, they will be some historical reason for this.

The main hope is that it send pending, which means a change is in the pipeline.

Update: Managed to find my neighbours phone number (to the right) and it says
accepting orders, connected to cabinet 2.

Downstream High 65.8mbps Low 45.3mbps
I will update with my other neighbours results.

I thought there is always a chance that it might be true that I am EO, I'm just really hoping its a mistake.

Use this checker, as you haven't mentioned it, just the Where and When one.

This is the one MHC referred to a bit ago.

First see what it says, including the line above the estimates table where it may or may not give a cabinet number. Then try the same with the address option of the same checker. What the line above the table says is important re cabinet number in both cases.

As MHC said, with the address checker, if you just enter the postcode and submit, it will give you a dropdown list of the addresses in that postcode, and makes it easy to check them all quite quickly.

In reply to a post by RobertoS:

Use this checker, as you haven't mentioned it, just the Where and When one.

This is the one MHC referred to a bit ago.

First see what it says, including the line above the estimates table where it may or may not give a cabinet number. Then try the same with the address option of the same checker. What the line above the table says is important re cabinet number in both cases.

As MHC said, with the address checker, if you just enter the postcode and submit, it will give you a dropdown list of the addresses in that postcode, and makes it easy to check them all quite quickly.

Ok, so I've used that checker to check every single house on my road using the address checker and they're are all served by cabinet 2(including mine oddly enough)

I've got 5 phone numbers in total from the street and checked all those.

Mine: on Billingborough exchange

My neighbour to the right: cabinet 2

Parents directly opposite: cabinet 2

House about 5 doors down to the right: cabinet 2

My place of work next door to previous house: cabinet 2.

Basically they all say cabinet 2 except mine. And the downstream speeds are all 65is high 45ish low.

Were they all on Billingborough, or just yours?

Do you have a neighbour on the left, or are you the end terrace/street?

Yes sorry they're all on the Billingborough exchange served by cabinet 2. There is 3 more houses to the left before the street ends. I'll hopefully have my neighbour to the lefts phone number tonight to do the checks but they are the ones who I know already have fibre.

If you can email [email protected] with your full address and telephone number (is it a Sky or TalkTalk service?) then can take a look and will pester Openreach directly if this looks like an error.

The checkers are not infallible and faults more often occur where old EO lines have been moved to cabinets.