I have emailed you. Thanks

Ok so I've got next door (to the left) to use the same checker as posted earlier. It turns out the served by cabinet 1 (still Billingborough exchange) despite when I checked earlier using just the address it said cabinet 2.

Using the phone number in the one I gave, you mean? What estimates did it give for FTTC?

Yeah In the checker you linked to. 28mbps high and 19mbps low, actual speed test results average around 30mpbs according to my neighbour. They are with plusnet.

Edited by deleted (Wed 20-Jan-16 20:11:52)

In reply to a post by dantalton:

Ok, so I've used that checker to check every single house on my road using the address checker and they're are all served by cabinet 2(including mine oddly enough)

So you've definitely got some kind of records problem - because the data for the property and the phone number don't match up.

I ordered FTTC about 15 months ago, as part of a house move. The line required a survey ... and the surveyor put the wrong cabinet number in. It took 4 months for my ISP to get Openreach to update the records, and get the FTTC order completed successfully.

It needed an ISP willing to put a lot of effort in; a named contact at the ISP so I didn't have to explain the complication again and again; escalation through BTW into Openreach; An openreach engineer assigned a task for a "pair prove" that identified all the connection points in the DP, cabinet and MDF; and a specific team in Leeds to update the equipment database (likely called ROSE).

It also took a procession of Openreach engineers who were tasked with other things (like making a connection in the wrong cabinet) who couldn't do a thing. The pair prove was also done twice - so one occasion didn't trigger an update. Every engineer - from the very first one - could tell the wire went to a different cabinet, and reported this back. But getting the records changed was nigh on impossible!

You need someone very friendly and capable at your ISP - preferably via UK staff, and preferably not first-line phone support staff. Some of the people manning BT's own forum will be in a position to help...
https://community.bt.com/t5/BT-Infinity-Speed-Connec...

Otherwise, you could try asking the Indian support staff to let you talk to someone in the UK, or call one of the numbers that gets you direct to UK staff.

Of course, once someone has checked your records ... and corrected them ... you might still be EO. If that is the case, you could try asking for a copper re-arrangement. That might be expensive, and is best left until you turn out to need to consider it.

Failing all that ... beaming point-to-point wireless across to your parents might be necessary!

The checker has been prodded after a prod of the right people in BT Group and matches for address and telephone number with FTTC availability.

Excellent!

How hard is it for you to get someone to check?

It seems like there *ought* to be some route for ISPs to query this kind of database integrity issue in the same way as you manage to do it.

Thank you so much for your help. I've rang BT and they confirm I can now get fibre. I'm just currently in an argument with them about the price as they're now refusing to give me the January offer which was on when I renewed my contract, even though they told me I would be allowed it when they'd sorted the problem out. but never the less I want to thank all who contributed advice for getting me this far. I doubt I would have got anywhere with BT.

Its a couple of emails for me, and in theory should be the same for providers as the same relationships are possible.

In this case its talking to people when I get out to the rare PR event, providers have their own closed events where contacts can be made in addition to their usual escalation paths.

In reply to a post by dantalton:

My parents across the road

Technology: FTTC

Just set up a WiFi link with them and use theirs.
Two old satellite dishes and two WiFi dongles and set them up to face each other.