The base Openreach products for FTTC are 40/2, 40/10, 55/10 and 80/20.

There has never been a 40/20 product or profile. So far as I know only Plusnet only offered such a product, which was presumably 80/20 internally slugged by them. Unless it was an Openreach trial carried out by Plusnet to assess demand before the 55/10 was introduced instead.

TalkTalk offer 40/2 and 80/20. Unless they have taken up the 55/10 which has been available from Openreach since Saturday.

So no call back to I have phoned back again and spoken to a supervisor. There seems to be some confusion that a second line is required, despite Openreach planning contacting me during the week and specifically asking me if this was just a switch or a new line.

All thats required here is an OR engineer to update the CP at the exchange. According to the guy he is going to take this up with the migration team and call me back (although I have heard that before!).

How is it so hard to get this switched over. The guy spoke to OR and he told them what needed to be done, why not just book an engineer to go to the exchange and do it.

In reply to a post by francisuk25:

What profile FTTC speeds do TalkTalk Business offer?
Guessing the lowest been 40/2, 40/10 and 40/20 been the highest?

TalkTalk Business offer only the up to 80/20 meg service in their FTTC range.

But they do also offer 80/20 on their non-business range.

Looking into it on there website, The first package they offer is up to 76 Mbps downstream and up to 20 Mbps upstream cant really see another speed profile.

Yes, I agree. However the bulk of my post was addressing:-

In reply to a post by francisuk25:

Guessing the lowest been 40/2, 40/10 and 40/20 been the highest?

Particularly the 40/20.

Whether TTB have offered either 40Mbps variant I don't know. Possibly they did before OR introduced 80/20.

I'm with Tallk Talk, and on a relatively non-congested exchange. Their cheaper, non-fibre, ADSL2+ product does everything I want because it syncs at maximum speed. However, if I ever need to download something quickly at maximum speed at, say, 5pm, then it appears that I'm throttled to around 2/3/4Mbits downstream. So most of the time I either wait or put up with it, depending on how quickly I need it; but TT definitely seem to do some "peak-time throttling", for whatever reason. I'd be an awful lot more angry if I was paying for a "Business" connection, though.

LLU services like TT might be a bit behind the game, but increasingly, ISPs seem to want people to switch to fibre and stay there. My parents have BT Retail fibre, because they were offered a one-year free "Upgrade to fibre" deal about 3 years ago. Every time the offer comes to its expiration date my dad has phoned up and said "No, that's fine, put me back to ADSL2+ then.", and they've transferred him to a different department who awkwardly explain that they can extend the non-inflated price for another year, based on him happily saying that he'll have it put back to ADSL2+ and/or leave BT as an ISP. Last year he actually asked the BT phone guy "Why have you extended my half-price discount, when the first bloke said he could only get a quid off if I begged?" and the man answered honestly, by saying "Because you phoned us up and challenged us, and stayed on the line".

I think it's a bit different with LLU ISPs though, isn't it, they haven't got the go-ahead from their bosses to try to ensure as many people as possible remain on fibre or convert to it. TT have never made a personal call to me with a view to getting me to switch to fibre, all they do is post non-named junk mail through my door every other week and call me up offering a "completely free YouView box", which all 3 times I've accepted has turned out not to be free, so I've sent it back at their expense.

TalkTalk: If it's fine, accept the low price and hope to never have contact with them. If it isn't fine, and/or you have to make contact with them about a serious issue, change ISP.

Edited by deleted (Thu 21-Jan-16 23:08:30)

In reply to a post by ansam:

So no call back to I have phoned back again and spoken to a supervisor. There seems to be some confusion that a second line is required, despite Openreach planning contacting me during the week and specifically asking me if this was just a switch or a new line.

All thats required here is an OR engineer to update the CP at the exchange. According to the guy he is going to take this up with the migration team and call me back (although I have heard that before!).

How is it so hard to get this switched over. The guy spoke to OR and he told them what needed to be done, why not just book an engineer to go to the exchange and do it.

So I escalated this in BT up to Business Complaints. The problem it turns out to be is that OR believe this was a new line installation rather than just a simple CP migration. In the end OR said that order would need to be cancelled and a new order raised for a migration instead (that finally happened on Friday). I also have the top people at OR on this.

Between the top teams at both BT and OR it taken 2 days to get to this stage of cancelling and re-ordering. Of course now we have hit the weekend thats put things on hold so I will update what happens on Monday, BT have to e-mail the order details to the people at OR and I *may* get activated on Monday.

Original activation date was 20th January.

Latest update today is that in order to get this done BT have ordered a new migration from TalkTalk Business, this has been escalated by OR to Wednesday so the line will switch then. Problem is of course I will loose the broadband, once the line switches Wednesday a new order for the broadband will be put through and then that activated, hopefully since BT is talking to the director of services office that the broadband will be re-activated quickly again.

I wonder on the state of TBB. My connection on wmmal is shows much the same issues as those on this thread. Packet loss is however largely confined to evening when at times the connection is unusable. I have sent the tracerts and pings twice and done the TTB speed tests for them. The connection itself is running just fine with low error rates on fast path at all times of day and with no resyncs.

Now after a few week TTB want to send an engineer to check my connection. The reason given is "can't see any issues" . I view this as complete waste of my time and TTB's money. When I phone the agents agree with my view that is must be network issue but say that they just can't circumvent things if the network team wants the line checked.

A move from TTB looks like my best option unless I want a long term battle. I wonder if BT wholesale is congestion free at wmmal Malvern.

Edited by deleted (Mon 25-Jan-16 17:59:44)