Good luck, please report back with what they had to say

Cheers.

I would not expect much Kamil in this case, but I might be wrong.

I was told this: "If you are able to achieve your predicted throughput via a multi threaded download test we would say there is nothing wrong with your connection"

Proof of a contention /congestion issue is also required by BTW or they will pass it back to the isp, i think Zen just want to provide BT with enough evidence first time round, As BT can be a bit stupid and try and generate some revenue by claiming its a line fault, or that's the line they spin to the isp when they raise a contention fault

Twice Zen have sorted similar probs out for me,though it can be a little frustrating knowing what the problem is, and not being able to do much about it straight away
If you can get a low enough BT speedtest and it offerers the tap3, and that shows poor throughput also you should then have a better chance of zen taking more notice, maybe even raising /escalating it within btw to get a resolution

I agree with you fully we are paying a premium price so should receive a better service than if we were on a bargain basement deal

if you guys are on BTw exchanges then it may be down to BTw congested MSIL's.

In reply to a post by Chrysalis:

if you guys are on BTw exchanges then it may be down to BTw congested MSIL's.

The unanswered question is why multi-threaded performance is flawless - congestion would logically affect both equally

I am on Zen backhaul

Edited by deleted (Wed 03-Feb-16 13:10:59)

In reply to a post by sor:

In reply to a post by Chrysalis:

if you guys are on BTw exchanges then it may be down to BTw congested MSIL's.

The unanswered question is why multi-threaded performance is flawless - congestion would logically affect both equally

Well to a point yes, but not in all cases, as it will depend on how bad the level of congestion is, I have had the single threaded issue mainly when i was with Plusnet, as have lots of others,I have seen where both multi and single threaded are affected, imo it maybe that single threads are impacted first where there is high contention or congestion in the network could be down to the type of hardware or how it has been configured

Edited by tommy45 (Wed 03-Feb-16 20:20:20)

nope, its single threaded that takes the brunt. I know as it was affecting me and others when on plusnet.

So because btw tester does in fact use multi thread the matter has to get much worse before they actually class anything like what we are seeing as a problem.

Beyond funny this.

I wonder what the chap at Zen will tell me tomorrow.

Last one I have spoken to suggested using LAN for streaming rather than wifi (ps3)..

What else can I say

In reply to a post by Chrysalis:

nope, its single threaded that takes the brunt. I know as it was affecting me and others when on plusnet.

Zen claimed that they'd already checked for "hot VPs" (I guess they used 20CN lingo even though this is 21CN) and BT wasn't reporting anything wrong.

I can't see why it would only affect single threads though. Congestion is congestion, unless BT/Zen are doing DPI and fancy traffic shaping I don't see why it doesn't affect both equally.