In reply to a post by sor:

In reply to a post by Chrysalis:

nope, its single threaded that takes the brunt. I know as it was affecting me and others when on plusnet.

Zen claimed that they'd already checked for "hot VPs" (I guess they used 20CN lingo even though this is 21CN) and BT wasn't reporting anything wrong.

I can't see why it would only affect single threads though. Congestion is congestion, unless BT/Zen are doing DPI and fancy traffic shaping I don't see why it doesn't affect both equally.

It's the Svlans that are often the cause of issues, but they can occur in other parts of what is BT's network topology as well, and that could cause odd results that appear illogical ,

In reply to a post by Kamil:

So because btw tester does in fact use multi thread the matter has to get much worse before they actually class anything like what we are seeing as a problem.

Beyond funny this.

I wonder what the chap at Zen will tell me tomorrow.

Last one I have spoken to suggested using LAN for streaming rather than wifi (ps3)..

What else can I say

Unfortunately yes on that, and that could well be why the BTW speed-tester uses multi threaded ,it also will allow the speed to ramp up before it actually starts measuring throughput too,
And yes mention wireless to any ISP they will always point the finger at that, (because quite a lot of customer complaints about speed and buffering ect are actually caused by wireless ) or it's down to how it has been set up by the EU Some aren't very knowledgeable
Just keep testing your throughput and if it seems lower at any point run a bt speedtest and compare ,It took me a while before i was able to provide a TAP3 that was under performing below 40mbps your IP profile from that BT tester tells you what they consider to be the acceptable range for your line, if it falls below this, you get the TAP3

Yes that`s what I am trying to get. Mine has to be below 48Mb. I am yet unable to make this happen.

I have just run test on zen`s website, and it averaged 6Mbps on a single thread and 32Mbps on a x6.

Running btw straight after unfortunatel did not produce the required results.

But I have something to talk about with the guy tomorrow as I have done test early hours of the morning and couple in the afternoon/evening.

He can compare and sod btw tester it is rigged piece of garbage

I am going to have to keep trying.

MSIL's arent the exchange VPs, zen may not be aware of the problem.

The good news is plusnet are shifting people of the shared BTw MSIL's so that congestion will ease up eventually.

Of course this could be something within zen's own network, but I was just letting you know there is/was a BTw msil congestion problem.

So no update at all for now. the guy that has sent an email is off until Monday with illness and nobody else know what he wants to do..

I put all the questions on hold until I finally speak with him.

Have you created a TBB BQM yet? If not, it would be a good idea to create one, email the live BQM link to Zen support and then they can see for themselves the network congestion...usually indicated by packet loss and/or high latency at peak times on the BQM monitor. Up until recently this is what my TalkTalk Business line looked like:
http://www.thinkbroadband.com/ping/share/5aa41f20238...

And after TalkTalk added extra capacity at my exchange a few days ago:
http://www.thinkbroadband.com/ping/share/07b4d36b37d...

Edited by deleted (Fri 05-Feb-16 16:10:09)

Yes, got it all set up and also linked to my dsl stats here..

I have not emailed them the details as I believe they have there own QM running on the line.

But to be honest with you I do not see anything worrying on the BQM:

http://www.thinkbroadband.com/ping/share/13e268e77d8...


The only issue I have is with single thread DL at peak times (roughly 3pm until midnight) and buffering of HD streams when trying to watch. So not really the end of the world to be honest.

I just want to Zen to admit the problem and perhaps try to do something about it.
Nothing should be buffering on a 60meg connection but that`s my opinion anyway.

Thanks for your advice mate. Glad you got sorted with your connection

In reply to a post by Kamil:

The only issue I have is with single thread DL at peak times (roughly 3pm until midnight) and buffering of HD streams when trying to watch.

This could be related to the packet loss (not huge but sustained) between 3pm and 10pm shown on your live BQM. On a good line there should just be the odd red tiny spike....

This is mine from yesterday. Zen POP. Not too bad, but there was no-one in during the day.

My Broadband Ping

Yours looks a bit more lively in the evening.

Edited by deleted (Fri 05-Feb-16 17:38:22)