Well the BT Openreach Where and when page says that number 1 of your postcode is down as 38.96Mbps (down stream) and 10Mbps (up stream).
And their speeds are higher than what it says on the BTW Checker.

It might be where they are doing checks over time and the estimated speeds are updated to reflect those results, jut like our ADSL2+ connection which gets an average of 5.2Mbps is now listed as 4.5Mbps on the BTW checker.

Now as a capacity issue the BTW checker stats this to be true, however the BT Openreach Where and when pages doesn't report this and I know they have done in the past, so either its now sorted and BTW is yet.

Just have to wait and see.

Paul

I was due an update on this yesterday and I got one. Openreach have activated the Fibre! The only problem is that my router (Sky Q Hub) shows a solid amber colour on the internet LED. If I log into the router the modem section shows connected and the up and downstream rates (39xxx down and 9xxx up, can't remember the exact values).

I have reported to SKy how have arranged for a fault engineer to look at it tomorrow afternoon. Can anybody suggest what they may done?

Thanks,
Paul

In reply to a post by ceepan:

Can anybody suggest what they may done?

If you have sync but no internet access that sounds more like an ISP issue with the login than a BTOR one to me...

Apparently Sky have checked everything at their end and can't find any fault. That is why they have booked an Openreach engineer for tomorrow,

I was hoping for a quicker solution as yesterday morning I had working ADSL brodband, but yesterday afternoon I have 'active' Fibre that doens't allow me to use the internet.

I agree that it's not likely to be an Openreach issue if you have sync as that means you're connected to the cabinet. The only issue I can think of that it could be is that you're not connected to the correct port on the DSLAM in the cabinet.

A colleague said that he had the same issue when he got Fibre. Openreach did something at the cabinet but he doesn't know what.

It is just frustrating that Openreach have a made a complete mess of this order from start to finish. 8 months to get me 'active' and when they do they connect me to the wrong port and I am left without internet. If only I could raise a complaint with OFCOM.

I had a problematic order with Zen that took around 9 or 10 weeks to resolve.
When I ordered, Zen created login details for me on their RADIUS server.
When Openreach finally got the line installed, modem synced fine but no internet.

At the time, Zen were telling me all was good their end and problem must be with Openreach. After a bit of waiting and discussion I finally managed to convince Zen to recreate the account on their RADIUS server and that resolved it.

My only explanation was that due to the significant delay on the order, the RADIUS server login credentials must have timed out or something or maybe they didnt do it correctly first time but the key was I could see from my modem logs that everything was syncing but the authentication was timing out. Sometimes its all too easy for the ISPs to blame Openreach.

I have had a look at the router log but it doesn't say much. Last entry is the sync speeds. Hopefully I'll get a resolution tomorrow.

In reply to a post by ceepan:

I was due an update on this yesterday and I got one. Openreach have activated the Fibre! The only problem is that my router (Sky Q Hub) shows a solid amber colour on the internet LED. If I log into the router the modem section shows connected and the up and downstream rates (39xxx down and 9xxx up, can't remember the exact values).

So the speeds I quoted was not that far off

In reply to a post by ceepan:

I have reported to SKy how have arranged for a fault engineer to look at it tomorrow afternoon. Can anybody suggest what they may done?

Like others have already said it looks like an ISP issue, or an issue between your exchange and the ISP's network, I say this due to you have synced up fine around the speeds that I said the BTOR Where and when page said you would get, so that is saying that your connection from your building and the exchange is fine, so that leaves a possible issue between the exchange and the ISP Network (maybe a routing issue), or a software glitch on the ISP side.

Paul

It is now working (although as I am at work I am not there to see it for myself).

Openreach engineer phoned me to tell me that I had been plugged into the wrong port in the cabinet, it was in some sort of dummy port.

After this experience I have to say that Openreach are pretty useless.