In reply to a post by baby_frogmella:

In reply to a post by Kamil:

The only issue I have is with single thread DL at peak times (roughly 3pm until midnight) and buffering of HD streams when trying to watch.

This could be related to the packet loss (not huge but sustained) between 3pm and 10pm shown on your live BQM. On a good line there should just be the odd red tiny spike....

Thanks for that

Here are mine:

IPv4 - http://www.thinkbroadband.com/ping/share/512bd86e877...

IPv6 - http://www.thinkbroadband.com/ping/share/882423bd50f...

Nothing particularly outrageous, but I still have the single thread issue. Ignore the deep red spike, that's when I was doing stuff to my router. (I have the issue even during the middle of the day, where packet loss is minimal or non existent)

Edited by deleted (Fri 05-Feb-16 21:22:56)

In reply to a post by aparat:

Keep us updated Kamil please.

An update guys.

It took a long time but still have not managed to speak with the guy that I wanted to in the first place.

Luckily I have come across another support person at Zen that knew exactly of the issue that I was presenting to him.

He confirmed that there is an issue somewhere within the network and that the core network team is working on fixing it.

Apparently they were able to reproduce the single threaded issue them self and acknowledged it as a fault.

Now to wait for the outcome and hopefully that won`t be too long.

Its been outstanding for 5 days so far he said.

Happy days.

Edited by deleted (Tue 23-Feb-16 18:30:52)

Nice one Kamil. Just like we all thought, within Zen network. Lets hope they fix it soon

That sounds a bit like the problem Plusnet had for most of last year. AIUI it turned out to be congestion at the shared MSILs at some of the WBMC nodes. (Scroll down to the two network diagrams). I believe Plusnet have moved or are moving to dedicated.

Edited by RobertoS (Tue 23-Feb-16 19:00:56)

In reply to a post by Kamil:

An update guys.

My Zen contact seems to have gone AWOL since last week. Hopefully something is happening.

What's strange is that when I was getting the cold shoulder, the person I spoke to (a different one) said that he could reproduce the issue with one of his colleague's connections via remote desktop to his home. That should ring alarm bells that perhaps I'm not making it up or that it's not a localised issue (I live nowhere near Rochdale)

In reply to a post by RobertoS:

That sounds a bit like the problem Plusnet had for most of last year. AIUI it turned out to be congestion at the shared MSILs at some of the WBMC nodes. (Scroll down to the two network diagrams). I believe Plusnet have moved or are moving to dedicated.

I believe at least one of us isn't on WBMC, but is on Zen's own backhaul. So it may not be a BT issue.

Glad they seem to know what it is now, I only started reporting these issues in October 2015 - November 2015 just to be told that its fine because my usage was high...

Not sure how that made sense but as soon as they came up with that [censored] and tried washing there hands of the issues I gave up and got another connection for Virgin installed to do gaming on.

I was going to revisit the issue but then ended up in mad rush to vacate my previous property due to [censored] landlord wanting too sell so we proved a point y getting moved ASAP and now he's had the house sitting empty for near three months...

In reply to a post by RobertoS:

That sounds a bit like the problem Plusnet had for most of last year. AIUI it turned out to be congestion at the shared MSILs at some of the WBMC nodes. (Scroll down to the two network diagrams). I believe Plusnet have moved or are moving to dedicated.

This is what I thought initially too. I have seen the above whilst trying to find some answers.

According to the support though they reckon it is happening further inside their network. Bizzare and unknown issue that only seems to affect certain aspects of certain connections.

I feel it will take some time before they find the cause.

Main thing is that they are doing something about it now.

In reply to a post by sor:

I believe at least one of us isn't on WBMC, but is on Zen's own backhaul. So it may not be a BT issue.

I do remember someone on this thread connected to Zens POP so this would indicate what you are suspecting is true.

Edited by deleted (Wed 24-Feb-16 19:04:27)

I'm on zen backhaul with same problem.

Edited by deleted (Wed 24-Feb-16 23:40:10)

Hey aparat,

Do you still have the issue?

Since yesterday my connection has been fine. The Speed is matching all the time during all hours and BQM looks clean as a whistle with none of the packet dropping. I get none at all.
Also spikes in latency are very small.

Is it coincidence or has something been finally done?

Thanks