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Standard User PaulKirby
(fountain of knowledge) Tue 01-Mar-16 22:31:50
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Re: confusing openreach engineers


[re: deleted] [link to this post]
 
In reply to a post by mr12345:
yes 24 is on the same pole as my house. so potentially i can get it but i have to kick up a fuss? or is that set in stone until they decide to change something?
I don't really know.

I know BT originally said I wasn't down for fibre and only when I said I was and that I already have all the hardware in their chamber and up the phone pole they then responded with one sec and put me on hold and then came back a few mins later and said yes I am.

I say contact your local MP now, sooner the better, due to the Fibre hardware in the chamber I think can only support up to 20 lines and the fibre tubing up the pole has space for 7 or 12 lines and it would really suck if you was the 13th and have to wait for additional hardware to be installed.

Paul
Standard User PaulKirby
(fountain of knowledge) Tue 01-Mar-16 22:33:44
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Re: confusing openreach engineers


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Were those on two different cabinets?
Nope their phone lines are all using PCP 27.

Had to just dbl check LOL

Paul
Standard User RobertoS
(elder) Tue 01-Mar-16 23:17:43
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Re: confusing openreach engineers


[re: PaulKirby] [link to this post]
 
There was a similar case a few weeks ago where there had been some "network re-arrangement" carried out and the various databases hadn't caught up with each other. That was why I asked.

Suddenly instead of being split between two cabs, one enabled and one not, they magically all ended up on the enabled one.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM


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Administrator MrSaffron
(staff) Tue 01-Mar-16 23:41:58
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Re: confusing openreach engineers


[re: RobertoS] [link to this post]
 
Simplest route email me [email protected] and will pester to see if things can be resolved so that providers that do provide native FTTP e.g. BT, Plusnet, Zen will see it on the checkers

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(fountain of knowledge) Wed 02-Mar-16 00:18:12
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Re: confusing openreach engineers


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Simplest route email me [email protected] and will pester to see if things can be resolved so that providers that do provide native FTTP e.g. BT, Plusnet, Zen will see it on the checkers
Andrew did you ever hear back about mine?
I sent you the required email back 25 Aug 2015 but you missed placed it or something and asked for me to resend you the email which I did on 04 Oct 2015, I don't recall hearing anything back from you.

If you recall it came with a nice long essay of the situation tongue

I know my local MP told me that BT said that they had identified a potential issue with my records on 21 Dec 2015 and that they are investigating it and that it will take a few weeks to completed, and on the 08 Feb 2016 when my local MP questioned it, BT said the case is currently with their planning team, who are still investigating the issue, and that was it.

They didn't even explain what these records are and what is wrong with it.

Thanks

Paul
Administrator MrSaffron
(staff) Wed 02-Mar-16 00:27:37
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Re: confusing openreach engineers


[re: PaulKirby] [link to this post]
 
If I recall yours is on the 'they need to do work' list, rather than a classical paperwork error

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(fountain of knowledge) Wed 02-Mar-16 00:42:49
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Re: confusing openreach engineers


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
If I recall yours is on the 'they need to do work' list, rather than a classical paperwork error
Did they say what needs to be done.
I know they are working near my exchange doing fibre work.

Second lot of work on roadworks:
Date: 7 Mar - 8 Mar
Desc: Safe Access to Underground BT footway and carriageway boxes for fibre cabling and jointing works in existing duct. Required for new customer connection we did not finish all the work last time we where there that is why we need to rebook it.

The last lot of work was being done on the 23 Mar - 24 Mar, so they must of run out of allocated time.

So I am assuming that they are working near an Aggregation Node that could be for our area and some of the remaining areas that are also in the same boat as us etc.

Thanks

Paul

Edited by PaulKirby (Wed 02-Mar-16 00:45:53)

Standard User deleted
(deleted) Wed 02-Mar-16 15:03:57
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Re: confusing openreach engineers


[re: PaulKirby] [link to this post]
 
So i got in touch with openreach, they said that there is an issue with capacity. Thing i don't understand is that how could there be an issue with capacity if only one house is enabled off our telephone pole (manifold) and none of the others are? Is there anything else along the line that might have hit capacity? alternatively would they remove the fttp status of houses if they had already had it installed.. as i'm pretty sure nobody in the street has it.
Standard User ian007jen
(committed) Wed 02-Mar-16 18:22:57
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Re: confusing openreach engineers


[re: deleted] [link to this post]
 
Look at the link in this thread

http://forums.thinkbroadband.com/fibre/t/4468116-pos...

Zarjaz is a FTTP installer
Standard User PaulKirby
(fountain of knowledge) Wed 02-Mar-16 22:04:15
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Re: confusing openreach engineers


[re: deleted] [link to this post]
 
In reply to a post by mr12345:
So i got in touch with openreach, they said that there is an issue with capacity. Thing i don't understand is that how could there be an issue with capacity if only one house is enabled off our telephone pole (manifold) and none of the others are? Is there anything else along the line that might have hit capacity? alternatively would they remove the fttp status of houses if they had already had it installed.. as i'm pretty sure nobody in the street has it.
From my understanding which could be wrong so I am sure people will correct me if I am wrong, but the FibreDP in BT's chamber by the phone pole (if over head wires) has up to 120 strands go into it and only takes 20 or less strands and passes through the rest for the next FibreDP on its route which also takes 20 or less strands and so on.

Now the issue is, if your are on the last FibreDP on its route, it may not have the full amount of strands that the FibreDPs had before this one, so maybe there was only 1 left and that home(s) took that one.

So I am guessing that another splitter node might be required or maybe another fibre cable to support the remaining lines.

But like I said I am probably completely wrong here LOL

Paul
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