OK, it sounds from that as if the remote build for the broadband hasn't gone through successfully.

Saw something identical this week. Sadly the punter had endured a few weeks pain before they sent an engineer (me) out. After a couple of basic checks, had it sorted fairly quickly by a call to the backroom boys who rebuilt the circuit on the remote server.

What I suspect you want to know now, and what I cannot answer, is how to persuade BT retail to send an Openreach engineer out. Maybe trawl this forum and see how others have got a better response ?

Keep us posted on the outcome please.

Good luck.

What does the site Openreach contact have to say about the delay?

Apparently last the developer heard was that OR are denying they agreed to the dates that they signed off on, and now they can't even get through to OR to find out what's going on...

I did find the link below for people with new homes to contact OR, but I'm not holding my breath!

https://www.openreach.co.uk/orpg/home/contactus/newh...

Have you tried emailing them at [email protected] its their fibre enquires team.
It can take up to 10 days for a reply, but I have had replies the next day.

Just supply your full address and land line if you have one yet and explain the situation.

Paul

Thanks for this. I'll give it a go.

After a little gentle persuasion I've got an engineer booked for Monday morning. Here's hoping he can get things sorted quickly!

Thanks for your help!

Quick response, but unfortunately no joy: The Fibre Enquires team is set up to answer queries for those looking for information as to when Fibre will be in their area and must already have a working telephone line.

Rather generic first response, but it was a rather generic form... Stated that the ONT is 'usually' fitted only a few days prior to occupation and then asked if the ONT was fitted so have replied that it isn't!

Engineer has just gone - problem was as you said, part of the build had failed to go through. He had to spend 90 minutes on hold to the relevant department, but once he got through it was fixed in a couple of minutes.

Thanks for all your help!

In reply to a post by tpn:

Engineer has just gone - problem was as you said, part of the build had failed to go through. He had to spend 90 minutes on hold to the relevant department, but once he got through it was fixed in a couple of minutes.

How sad are things when engineers have to wait for so long to get through, wasting huge amounts of resource as he presumably wasn't first in the queue.

Customer under-provisioned call centres are bad enough but can be explained by customer willingness to pay enough to prevent them. Engineering staff support whilst on the job being so is ridiculous.