Got a useless response today saying I was too far from the cabinet(as if they just checked the database for me and gave me a stock "you are greater than 1.2km from cabinet" ). Asked them to raise with engineering as I'm only 500m away(info provided by BT engineer 2 months ago when checking a line issue).

It's mad - if you are more than 1.2km away then I'm your distance + 300m ish.

If checkers still throwing silly estimates at people and you've confirmed physical location of fibre twin and its being near then time to email me [email protected] address/number details required and a link to this thread so I can trigger memory as to why you are emailing.

I'll email you later with details of cabinet locations, streets served etc..

Cheers

Yes I have just received that standard response from BDUK, again telling me that I live more than 1.2km from the cabinet. I have sent a reply back to BDUK asking for further explanation as to why only 1% of houses in Polden Ave are able to connect. They also kindly informed me that I may want to consider Satellite Broadband or see if our community is eligible via a Community Broadband scheme.

I got that response too. I emailed back in the nicest possible way saying that was nonsense. Asked them to escalate it. They replied saying they have passed it to engineering dept. Will see what happens. In the meantime I have emailed MrSaffron all the details for the cabinet, the postcodes it serves, the distances and the location of the 5-10 properties that can actually order

More street availability according to the checker - have a check...

Unfortunately, not me. Seems a bit random as to how it's being added.

Sorted now. Got my order in!

Went live today! Getting full 80/20 speeds. Been a long time coming but enjoying the fast lane now!