Think about it! How can he have DACS? He's got working ADSL on the line.

It was an attempt at humour for Ribble.

OK so quick update, someone's informed me that there are Openreach engineers working on it today at the Anchor in the village and by the library. They confirmed that they were working on unblocking ducts and also said that the cabinet could be live by the weekend if they don't run into problems, they're not only cleaning ducts but splicing fibre too.

Looks like something's being done then, finally.

In reply to a post by lee111s:

Yes exactly, your ISP should be your first port of call.

Ok I am still unable to order fibre, my ISP says it is not available but the DSL checker sites say my cabinet is accepting orders.

This is the message that comes up when I put my details in "homeandwork.openreach.co.uk"

Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast speeds. We're actively looking at other options. If you'd like us to let you know if fibre becomes available, register your details.


Any ideas?

Are you over 2.5km from the cabinet? I doubt it though.

Also, stop checking every day! It's obvious that this isn't going to change, we have all told you there is something stopping YOU ordering. I wonder if it's some kind of database problem relating to your line, in the past Andrew has been able to research this for people.

You do need an answer as to why you personally can't order FTTC but honestly there's no point checking all the time, it really isn't achieving anything.

Edited by deleted (Sat 16-Apr-16 09:12:37)

In reply to a post by Smithy99:

This is the message that comes up when I put my details in "homeandwork.openreach.co.uk"

Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast speeds.

This sounds like a clue.

What does www.dslchecker.bt.com say?

Edited by deleted (Sat 16-Apr-16 09:15:06)

In reply to a post by Icaras:

Are you over 2.5km from the cabinet? I doubt it though.

Also, stop checking every day! It's obvious that this isn't going to change, we have all told you there is something stopping YOU ordering. I wonder if it's some kind of database problem relating to your line, in the past Andrew has been able to research this for people.

You do need an answer as to why you personally can't order FTTC but honestly there's no point checking all the time, it really isn't achieving anything.

I was told to keep checking by my ISP and by people on here although not daily, lol.

As an update, I HAVE finally been able to order fibre, after an hour on the phone go Plusnet who then contacted provisioning who apparently contacted Openreach it turns out that some of my line details were wrong on their system causing it to keep kicking it to unavailable.

I have been told that I should get about 73.5mb as I'm getting around 16mb now that's an improvement.

Just glad that all the delay didn't mean there was no spare capacity at the cabinet.

So thanks to all who have read, helped etc and good luck to all on the Irby exchange still waiting. I hope the last couple won't be too far from completion.

Also thanks to Plusnet who managed to eventually get to the bottom of it.

That's lucky

Great news

Database issue, thought so.

As I said, I wasn't really confident to say it was due to you being too far from the cabinet as I don't know of any lines off Irby exchange that are very far from the cabinet. The cabinet by The Anchor has the longest lines and even those aren't terrible compared to some places.

Anyway, good news.

I can't remember the other cabinets that haven't been completed but they are all pretty central and fairly near to the exchange. They have to prioritise cabinets further away from the exchanges and there's only limited manpower. Thousands have been recruited in the last couple of years but a company cannot just keep taking on new staff indefinitely.

I think your local knowledge isn't as good as I thought

Cabinets 2 and 3 are the most remote from the exchange out of all cabinets in Irby. Historically they have provided the slowest speed out of all 19 cabinets.

cab locations

This is doubly frustrating, the cabinets that were upgraded first in Irby were either BDUK (in I think 2 or 3 cases) or ones already receiving good ADSL service, >15mbbs in many cases.

And before anyone starts, yes I know that's just how it is. I know that OpenReach haven't done it just to annoy me/us. Yes I know there will be a valid reason blah blah.

Anyway, the OpenReach guys who I chatted with on Friday are gone now, they told me they were a kind of tactical unit who are deployed to problem exchanges, they had about 6 blokes and they are able to clear ducts, blow fibre and splice it. He told me if they don't have any problems the remaining cabinets will be 'lit' by the weekend. He also told me that otherwise, it would be at least another 2 months.

On Saturday, the OR had gone, but there were Kelly Communications vans in the village and working near the cabinets, I have no idea what they are doing.

That's it. I'll be back when I see something worth reporting back on, I know from PMs there are quite a few users who don't post on the forums, which isn't surprising really.

I'll keep them informed also

Pip pip!