I'll dig out a thread, give me a few minutes.

Maybe because the ISP somehow fubarred the migration and OR systems treated them incorrectly as Cease & provides, which is pretty dumb imo As BTOR should know that joe blogs on port 53 has an active FTTC service, but is migrating ISP and will still require that service/port , it ain't rocket science
Some of these cases may have been due to the likes of tt systems that wouldn't allow FTTC ><Migrations, so they had customers put on DSL for a short time then back onto FTTC doing that could mean that they would loose their old port, and would be the fault of the gaining ISP TT they must use systems that came out of the ark

Edited by tommy45 (Thu 21-Apr-16 20:22:45)

Can't locate one where the customer has actually moved but here's a thread where the customer can't place an order to migrate because there's a waiting list.

If there was no port change then ports being available or not wouldn't be an issue.

https://community.bt.com/t5/Bills-Packages/Transfer-...

I agree, I've never understood why a new port would be needed, but on many occasions I've seen customers complain because their port has been essentially given away when they've migrated.

Thanks.

Proves nothing unfortunately

Hehehehehe.

Why else would a migration order be prevented being placed?

Because BT don't actually know what they're doing?

In reply to a post by lee111s:

I agree, I've never understood why a new port would be needed, but on many occasions I've seen customers complain because their port has been essentially given away when they've migrated.

It's not normal practice for BTOR to swap ports when someone migrates between BTwholesale & LLU , But if the way that the gaining ISP handles the migration in a non standard way ie downgrading incoming FTTC migrations onto DSL this would trigger a cease on the existing FTTC service, loosing the port , as the jumpers would have to be removed to allow DSL on those lines , So as well as the loss of the customers port, this also creates a lot of unnecessary engineering work at the street cab and to the customer Pulse8 was one ISP that had to do migrations this way , due to how tt wholesale worked,apparently

Edited by tommy45 (Thu 21-Apr-16 20:43:34)

Thanks for all the replies all. So in essence, there should be no DLM reset and to keep G.inp active I should keep my trusty 8800nl then - correct?

I seem to remember reading somewhere that BT don't require a password set in the modem and that the username I use can be anything as long as it ends in @btbroadband.com - have I got that right?

Yes although some modems require you to enter a password as they don't allow the field to be blank.