Generally speaking then, how long will this take?

Once everyone is connected up then it will go through commissioning checks usually within a week or so. This is usually when the high security lock is fitted. If the checks pass then it should go live a few days later. If they don't then it could be just a few more weeks or months.

Good news, according to Plusnet I have been connected to fibre, I didn't realise because I thought the old router would stop working. Swapped the router over to the new one they sent out and it all seems to be working ok. The only thing is...... My speeds are the same as before, 16mb down and 1mb up, I know there is a period of DLM but did expect the speed to start off higher than that and slowly work its way up until it reached its max stable rate.

If I didn't know any better I would say I'm still on standard ADSL. Am I expecting too much?

Can you get any stats out of your router?

In reply to a post by Smithy99:

Good news, according to Plusnet I have been connected to fibre, I didn't realise because I thought the old router would stop working. Swapped the router over to the new one they sent out and it all seems to be working ok. The only thing is...... My speeds are the same as before, 16mb down and 1mb up, I know there is a period of DLM but did expect the speed to start off higher than that and slowly work its way up until it reached its max stable rate.

If I didn't know any better I would say I'm still on standard ADSL. Am I expecting too much?

I think your initial thought is correct. I bet you're still on ADSL at the moment. You're also correct about how DLM works on FTTC. It usually tries to negotiate the best speed from the off.

Edited by deleted (Sat 23-Apr-16 11:40:23)

In reply to a post by BatBoy:

Can you get any stats out of your router?

I can, what do you need?
state: Connected
Connection time: 0 days, 06:01:21
Downstream: 18.54 Mbps
Upstream: 1.059 Mbps

Cannot find any SNR etc, maybe the fibre router doesn't show it.

Anything that would indicate ADSL or VDSL. Attenuation would do as well.

Event log?


Which router is this?

In reply to a post by BatBoy:

Anything that would indicate ADSL or VDSL. Attenuation would do as well.

Event log?


Which router is this?

This is a Plusnet Hub one router.

The event log seems to suggest it's still ADS! This is the log from its first startup this morning and it shows WAN as ADSL

( 196.890000) NTP synchronization start
08:47:52, 23 Apr. ( 195.390000) WAN operating mode is ADSL
08:47:51, 23 Apr. ( 193.970000) PPP IPCP Send Configuration ACK
08:47:51, 23 Apr. ( 193.970000) PPP IPCP Receive Configuration Request
08:47:51, 23 Apr. ( 193.660000) PPP IPCP Receive Configuration ACK
08:47:51, 23 Apr. ( 193.640000) PPP IPCP Send Configuration Request
08:47:51, 23 Apr. ( 193.640000) PPP IPCP Receive Configuration NAK
08:47:51, 23 Apr. ( 193.560000) PPP IPCP Send Configuration Request
08:47:49, 23 Apr. ( 191.800000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=18981Kbps, Up Rate=1084Kbps; SNR Margin Down=3.3dB, Up=7.4dB
08:47:49, 23 Apr. ( 191.790000) CHAP authentication successful
08:47:48, 23 Apr. ( 190.960000) CHAP Receive Challenge
08:47:48, 23 Apr. ( 190.960000) Starting CHAP authentication with peer
08:47:48, 23 Apr. ( 190.960000) PPP LCP Receive Configuration ACK
08:47:48, 23 Apr. ( 190.940000) PPP LCP Send Configuration ACK
08:47:48, 23 Apr. ( 190.940000) PPP LCP Send Configuration Request
08:47:48, 23 Apr. ( 190.940000) PPP LCP Receive Configuration Request

Is there a "Troubleshooting" "Helpdesk" tab on the web interface, like on the HH5A ?

But yes, you're on ADSL not FTTC.

In reply to a post by BatBoy:

Is there a "Troubleshooting" "Helpdesk" tab on the web interface, like on the HH5A ?

But yes, you're on ADSL not FTTC.

Yes there is, I'm just live chatting to them now