BT have an BT Engineer booked for me next Tues AM because of the difference in attainable (68583) and actual sync rate (57935) but it would be nice to get to the bottom of it on my own 
As BatBoy has said, in less detail, that huge difference has always been normal on FTTC when interleaving is applied. Pre-G.INP when interleaving was later removed by DLM then the sync rate would rise and the attainable fall so they became similar somewhere in between.
An engineer is unlikely to find a fault to do with that, but you may be lucky and he finds what is causing all the errors. However, in either case, I'd be worried about a charge, if the error cause is one of those recently suggested. Unless BT CS have guaranteed there won't be one.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. -
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