Have a very detailed look at Weds and Thurs evenings ... at 22:00 there is a little blip too. It may be coincidence, however it will be interesting to see if it occurs this evening too. And it may have been there on Sunday too.

Oh yeah ......

I wonder if WW wants to rent me radio and 444 meter off me ? Competitive rates

I will do, cheers

The DLM was rest on Monday when I migrated from Plusnet to BT. I'm seriously considering cancelling the OR visit now due to RobertoS comment about a possible charge.

I must add though that I didn't ask for an engineer visit, the guy on the end of the phone did a test, and said that there was a fault and that he was going to send one. Does that mean I could still get charged - even though they say there is a fault?

I must add though that I didn't ask for an engineer visit, the guy on the end of the phone did a test, and said that there was a fault and that he was going to send one. Does that mean I could still get charged - even though they say there is a fault?

It depends on what fault they think they saw, what type of visit they have booked the engineer for.

I'd say don't cancel.

At very least you'll be able to see a PQ test done on your line .... earwig over the engineers shoulder, ask them to explain each of the results as they come in (if they don't know, well then, I'm sorry) Pay especial heed to a nice balanced pair of results (no more than 5 nanofarad's difference) between the A and B legs, and a good high A/C balance, preferably over 60db, this being your pairs ability to repel external signals (amongst other things).

They should put the tester in manual sync mode (the scripted one they are obliged to run ain't worth a [censored]) look at the errors screen, hopefully they will be piling in, and they'll have something to chase.

I wouldn't worry about a charge, if raised, you could always argue that the CP raised the task.

As far as I've heard, you don't get a charge for no fault found. Only if a fault is found to be within your home set up.

Depends what actual fault the CP is raising a visit for .

I know on the BT forums, the moderators always advise customers that no charge will be raised if no fault founds. They don't specify what type of engineer visit, so I can only assume all.

It may well be retail absorbing the cost for some visits

I know on the BT forums, the moderators always advise customers that no charge will be raised if no fault founds. They don't specify what type of engineer visit, so I can only assume all.

It may well be retail absorbing the cost for some visits

Aww come on lee, I am 95% sure you are on the tools ......

Experience should have made you at least doubt the sense in your statement.

I'm not on the tools and never have been. I've not worked for retail for a number about 4 years now but you're right, I should have known better haha.

Still curious as to why the moderators over there always advise there's no charge if no fault found...