In reply to a post by olicuk:

Would be interesting to see the complete output you get from dslchecker.bt.com when entering your phone no. Obviously edit out the number before you post the details here.

I have included a link with a screenshot of the results from the checker, as the new format seems to paste all over the place.

http://i.imgur.com/WkegWcH.jpg

In reply to a post by MrSaffron:

This is the place - if Paul does think something is up then its time to email me and I in turn do my checks and email Openreach.

Providers can do precisely the same if they were to pick up this unusual ones.

Thanks for your help Andrew, I've sent Paul the details and will see what he comes up with.

Cheers guys.

EDIT: Further on from contacting HIE, they have informed me that Macduff is not in their patch and that I should contact Digital Scotland as they are the 'Rest of Scotland' team. I have since sent them a message through the enquiry form on the website and will wait to see what they come back with.. if/when they reply!

Edited by Mic8393 (Sun 15-May-16 11:52:30)

In reply to a post by MrSaffron:

This is the place - if Paul does think something is up then its time to email me and I in turn do my checks and email Openreach.

Providers can do precisely the same if they were to pick up this unusual ones.

I was very surprise that Openreach willing reply to MrSaffron but not the customer or isp. How odd is that!

In reply to a post by Mic8393:

I have included a link with a screenshot of the results from the checker, as the new format seems to paste all over the place.

http://i.imgur.com/WkegWcH.jpg

Be patience man, it does say 7th June 2016! (next month)

In reply to a post by adslmax:

Be patience man, it does say 7th June 2016! (next month)

Yes I know it says that, but for the past year or so that date has been progressively going back 4 weeks when that date arrives.

In reply to a post by MrSaffron:

This is the place - if Paul does think something is up then its time to email me and I in turn do my checks and email Openreach.

Providers can do precisely the same if they were to pick up this unusual ones.

Well the OP PM'd me with 2 addresses and their phone numbers I have done all 4 checks and one by phone number (bottom right of image) is listed as available where as the other 3 are down with the availability of 7th June 2016.

Image for the two locations from BTW Checker

As you can see I have grouped them up where top is address 1 and its phone number and the bottom being for address 2 and its phone number.

Top Left is address 1 and top right is the phone number of that address.
Bottom Left is address 2 and bottom right is the phone number of that address.

I have removed the address and phone numbers for the image.

TBH I think something isn't right here, where its the phone number for address 2 or the others, but I think it needs to be looked into.

Paul

In reply to a post by adslmax:

In reply to a post by MrSaffron:

This is the place - if Paul does think something is up then its time to email me and I in turn do my checks and email Openreach.

Providers can do precisely the same if they were to pick up this unusual ones.

I was very surprise that Openreach willing reply to MrSaffron but not the customer or isp. How odd is that!

Why surprised, I get replies from openreach when I email them (well most of the time I do), granted their replies can seem cryptic sometimes and often they leave some stuff out.

But I am sure Andrew contacts a different department than who I talk to.

Paul

In reply to a post by PaulKirby:

TBH I think something isn't right here, where its the phone number for address 2 or the others, but I think it needs to be looked into.

Paul

Thanks for looking into this Paul, appreciate it. I'm not all that savvy when it comes to this but I was sure something wasn't quite right with the two showing different results. Hopefully get it resolved soon.

Cheers again guys.

Still no contact from Openreach at my end. Is it possible for someone here to reach out to another department?

Mic
PM MrSaffrom with the detail as suggested higher up the thread. He has ways to check and links to the right people to correct errors.

Better to email as PM's are easy to lose track of