Anyone know what happens once you sign up? I got order confirmation Sunday, should I expect further emails or a letter?

In reply to a post by deanos:

thanks for the explination

Here are a few of mine

http://www.thinkbroadband.com/speedtest/button/14672...

http://www.thinkbroadband.com/speedtest/button/14677...

http://www.thinkbroadband.com/speedtest/button/14675...

See how your green in the first one is only 1.8Mbps. That is basically the speed of say a youtube video loading or a file being downloaded.

The x6 yellow line is basically downloading 6 streams at once.

It looks like clear congestion. The issue is SSE have severely underestimated the usage on the service and as such have not purchased adequate backhaul from SSE. That said, given just how much the speeds slowdown, it feels they almost intentionally went in with the attitude of sell cheap and provide slow speeds.

Yep, BT is unlikely to have these slowdowns, any major FTTC ISP, TalkTalk, Sky and BT - do not have these issues very often.

Still to late to back out?

If you are looking to cost save, there are plenty of other deals out there, perhaps not 80Mbps but given the complaints here it seems wise to consider your options.

Not sure, probably not too late.

Just need a good deal that gives me minimum 40/10 as I shift a lot of data backup wise often over night. At the moment I'm paying plus net £34 ish, can't remember exact figure and I begrudge it because the service is [censored]. Whenever I call to report an issue I don't get the amazing support everyone talks about, I get some disinterested person telling me to turn my router off and on again and that they can't see a fault. Wouldn't mind that if I paid £21, but not for £34 a month.

Edited by deleted (Wed 06-Jul-16 07:08:08)

Considered BT Infinity? 55Mbps download, 10Mbps upload.

£12.50 + £18.99 line rental = 31.49 a month
Then £80 mastercard for free
£90 quidco for free

Avg monthly cost in the end =
31.49 *12 = 377.88
-90
-80
=207.88
/12 = £17.32 inc benefits

That is one example... There's many other deals to be had like that. It just takes a little looking around.

Regarding cancelling, unless it is being installed today, chances are it can be stopped.

Edited by ukhardy07 (Wed 06-Jul-16 10:31:32)

Good find, I'll investigate when I get home.

It's just a pain you have to go through the whole Quidco, cashback stuff to get a good deal.

Only thing is the £50 activation fee :/. Don't understand this charge?

Edited by deleted (Wed 06-Jul-16 14:25:02)

In reply to a post by brandscill:

Only thing is the £50 activation fee :/. Don't understand this charge?

Check obviously but I am pretty sure that this doesn't apply to migrations.

When an ISP sets up an FTTC line for the first time (or ceases a line), they face a charge from Openreach

Applied for a migration from full LLU to Infinity at least

BT Retail and other providers can charge what they like on top of the Openreach fees, or in the BT Retail case if they undercut them then there are complaints from competitors.

How are speeds looking at the moment (people who have switched)?

I've seen recent reports that things are improving and people on Twitter claiming they're getting the speeds they were advertised.

No difference to the pattern.

After midnight and early morning: Performance is great.
Daytime: TBBx1 starts to drop through the day, though TBBx6 is still good.
Evenings: TBBx1 & TBBx6 are always very low, and a real-world file download matches what the TBBx1 shows.
The BT wholesale test showed good performance each time I've tried it, so I suspect that's being detected