Yes it has a detachable bottom front plate. I would normally have two computers and a Tv/ps4 connected via homeplugs. Otherwise usual household regards appliances. I don't usually have a computer connected via Ethernet but do at the moment.

So if you carefully detach the lower plate (two screws then slide gently towards you) now plug the router via its micro filter to the exposed test jack ...

Were you able to get any useful stats from the Hub 5 ? If so, check them again now its synced up in the test Jack. (Throughput speed tests all but useless for diagnosis)

I'm able to get into my hub admin but I dont know where to find the stats from the menu?

If I detach the lower plate both the lower and upper want to come off. This top and bottom section was added when we started fibre. I assume the filter is within this plate. When you talk about the router via its micro filter, what is this exactly?

Yes. The Openreach part with the FTTC socket at the top also needs removing to access the test jack.

As you surmise, it does contain the filter. Re micro filters, you may or may not have one from the FTTC installation, but I expect you have a dangly filter from your ADSLx days, that the phone and router plugged into. To connect easily when using the test jack you use that, though AIUI you can physically connect without it and the FTTC would still work.

Are there any wires attached to either the bottom part or the middle one?

Edited by RobertoS (Sun 31-Jul-16 10:54:48)

If I connect my HH5 directly to the incoming connection (no filter) the internet connection does not work. Leaving the faceplate on, if I switch the top lead to phone and bottom to HH5, my phone works but again no internet connection. I will try to find an old filter.

http://www.coolwebhome.co.uk/faceplate/ shows an Openreach faceplate and how the bottom half comes off.

When the socket is in the state http://www.coolwebhome.co.uk/faceplate/images/test-s... are you saying you get no broadband when connected to the socket marked with the black arrow?

What lead are you using? Generally people use a microfilter at that point to do the plug conversion.

Correct. I get no internet connection when the HH5 is connected directly to the "black arrow " socket"., even when both plates are removed. I am not using a micro filter though. The lead is the lead that otherwise connects my phone to this socket- ie rectangular connection to the socket and the smaller more squarish to my broadband dsl connection on the HH5.

In reply to a post by Speedchaser:

Correct. I get no internet connection when the HH5 is connected directly to the "black arrow " socket"., even when both plates are removed. I am not using a micro filter though. The lead is the lead that otherwise connects my phone to this socket- ie rectangular connection to the socket and the smaller more squarish to my broadband dsl connection on the HH5.

So you are not using the ISP provided cabling?

Is your cable like this at both ends

Option 1

World of Data - 10m ADSL Cable WHITE - High Quality (100% Copper wire) - Gold Plated Contact Pins - High Speed Internet Broadband - Router or Modem to RJ11 Phone Socket or Microfilter - White https://www.amazon.co.uk/dp/B0039OBGBG/ref=cm_sw_r_c...

Or option 2

Storm&Lighthouse 5m RJ11 to BT Modem Cable Lead - Sky Box / Phone Plug / BT Socket (4PIN CROSSOVER) http://www.amazon.co.uk/dp/B013T7J5Q0/ref=cm_sw_r_cp...

If option 2 - where did this cable come from? It would have not been provided by the ISP.


Second question and very important

Do you have a sky box, a landline telephone, a fax machine or any other device that connects to the phone line? How do these connect - confirm if they all have a filter before they go into the phone socket? If no filter is used please also confirm.

Final question

How many sockets do you have in the home?

Edited by ukhardy07 (Sun 31-Jul-16 12:58:16)