When the openreach plate is all together. Top connection running from face-plate to HH5 has the option one cable, as those are the connections. The bottom cable is option two. The bottom cable goes from the face-plate to the phone base. Not sure where the cables came from. When the face-plate is removed and I plug into the black arrow socket I'm using the option two cable that is otherwise connecting the phone to the face-plate. Using this cable connected to my phone the phone works fine. Connect it to HH5 , the hub just flashes orange. Put the face-plate back together with both cables plugged in ,option one cable going to HH5 and option two to my phone, both phone and internet running.
I have 20+ electrical sockets in the house though not all used. When I first got FTTC speeds where around 12Mps, but has gradually got less and less, to the point where FTTC is now slower than what I was getting when I was on ADSL.

Edited by deleted (Sun 31-Jul-16 13:47:22)

You have 20+ electrical sockets or 20+ telephone sockets? Very different.

When you connect to the test socket - you need to use a filter, not change the cable to the hh5.

The filter will have been provided by your ISP with the HomeHub delivery.

Can you get stats for us

Navigate to

http://bthomehub.home

From the top Menu
> Troubleshooting
> Helpdesk

Default admin password is on the card on the back of the hub.
If this is the 1st time you have been to the Hub manager you will have to change & set your admin password.

Stats we need are line attenuation, noise margin, etc

Something similar to


6. Data rate: 2696 / 18000
7. Maximum data rate: 3295 / 30699
8. Noise margin: 6.5 / 16.9
9. Line attenuation: 31.0 / 29.0
10. Signal attenuation: 30.4 / 25.4
11. Data sent/received: 246.5 MB / 5.3 GB

Edited by ukhardy07 (Sun 31-Jul-16 14:39:21)

Stats for my normal set up below.

6. Data rate: 863 / 7553
7. Maximum data rate: 1069 / 9622
8. Noise margin: 7.1 / 8.5
9. Line attenuation: 17.4 / 39.4
10. Signal attenuation: 17.4 / 30.6
11. Data sent/received: 168.8 MB / 1.6 GB

I connected HH% directly to test socket with an adsl filter but again, HH5 failed to connect to the net. Just flashing orange. It then took some time until it reconnected once I reverted back to normal.I had to turn thr hub off for a while.

I have three further phone sockets not including the main one. They are not wired up to face-plates, just the group of wires in the white sheath cut with a little length so they can be wired in the future. The electrician said he did not wire these up. I'm not sure if that means from the central hub or just the final face-plates.

In reply to a post by Speedchaser:

When the openreach plate is all together. Top connection running from face-plate to HH5 has the option one cable, as those are the connections. The bottom cable is option two. The bottom cable goes from the face-plate to the phone base. Not sure where the cables came from.

That's fine and correct.

In reply to a post by Speedchaser:

When the face-plate is removed and I plug into the black arrow socket I'm using the option two cable that is otherwise connecting the phone to the face-plate. Using this cable connected to my phone the phone works fine.

This is also fine and correct.

In reply to a post by Speedchaser:

Connect it to HH5 , the hub just flashes orange. Put the face-plate back together with both cables plugged in ,option one cable going to HH5 and option two to my phone, both phone and internet running.

You only need to remove the first face plate (Phone Face Plate) not the middle one (xDSL Face Plate), using the cable listed as option 2 will never work, I "think" its wired up different (not tried it myself).

You should have the following types of face and back plate(s), if you just carefully remove the phone face plate leaving the xDSL Filter Face Plate fitted, you can plug the cable listed as option 1 into the top socket and connect the other end to the HH5.

Face and Back Plates

Now if you have a combined xDSL and phone faceplate, carefully remove it and connect an xDSL Micro filter to the test socket (black arrow) and use the option 1 cable to connect to your HH5 to the micro filter.

Following this your HH5 should work.

Paul

In reply to a post by Speedchaser:

I connected HH% directly to test socket with an adsl filter but again, HH5 failed to connect to the net. Just flashing orange.

When you say test socket, you are removing the two front faceplates (Phone and xDSL Filter) aren't you, if the xDSL Face Plate is still fitted the test socket will never work, its already filtered out the dsl line at that point.

Take another look at the face and back plates in the image below that you should have.
NTE5a Back and Face Plates

Once you have removed the two piggy backed face plates it should look something like the Master Socket Back Plate in my image above, use that test socket and it will work.

Paul

Yes , I am removing both frontplates. The xDSL faceplate I have does not have MK3 written on it but is otherwise the same. the filter I am using is an ADSL filter not xDSL. Is there a difference. I never had an xDSL filter. I only ever had an ADSL filter when I was on ADSL.

In reply to a post by Speedchaser:

Yes , I am removing both frontplates. The xDSL faceplate I have does not have MK3 written on it but is otherwise the same. the filter I am using is an ADSL filter not xDSL. Is there a difference. I never had an xDSL filter. I only ever had an ADSL filter when I was on ADSL.

When we say xDSL it means VDSL and ADSL, but they are the same filter more or less.

So you have the filter connected to the master test socket, now use that option 1 cable and connect it to the filter and connect the other end of that cable to the HH5.

Paul

In reply to a post by ukhardy07:

Do you have a sky box, a landline telephone, a fax machine or any other device that connects to the phone line?

include house alarm in this too

Yes. When I do this HH% just flashes orange.

I have the phone line split from the master socket via the usual connections. ie top of filter faceplate which allows line to go to HH5 bottom of faceplate allows line to connect to phone command base. I have a phone capable alarm but it is not connected. I'm counting on the dogs to rip an intruder to shreds No other devices/ lines connected. I do have three other phone sockets. These are lines are dead ends not even attatched to faceplates and I'm not sure if the electrician even wired them at the master socket.