Still awaiting stats. Pointless doing much until we see those.

In reply to a post by Speedchaser:

Yes. When I do this HH% just flashes orange.

Don't take this the wrong way or anything, but if it works when you put in cable option 1 (RJ11 to RJ11 cable) into the dsl faceplate to the HH5 when its all connected up then its either your microfilter is broken or you are doing it all wrong.

My guesses are its the micro filter that is at fault, because if it all works fine when using the dsl face plate then the test socket inside is working fine, leaving the issue to the micro filter.

So if you have any other micro filters try one of those.

Paul

In reply to a post by Speedchaser:

I have the phone line split from the master socket via the usual connections. ie top of filter faceplate which allows line to go to HH5 bottom of faceplate allows line to connect to phone command base.

Well the line should come into your building/home "normally" goes into a BT80 (small junction box) then into your NTE5A Master Socket and connects to the back plate, and all internal phone extensions i.e. to your phone base etc is normally wired internally to the Phone Face Plate and the data extension (for modem/router etc) is normally connected to the 2 pin IDC connector inside on the xDSL Filter Face Plate.

However you can connect your phone base to the Phone Face Plate using its BT431A connector and the HH5 to its RJ11 Socket on the xDSL Face Plate.

A question, when you remove the Phone Face Plate, is there any wires connected to it, if there is then you have an extension connected to it.?

Paul

Yes there is no reason the broadband should not filter in the test socket with the connection they have used, of course if a phone call came in it would kick the broadband offline.

That said I thought might be worth trying with a filter and rj11 cable just to be sure.

If that fails, it sounds to me, like you are implying, that the master may not be a master at all - and the extension wiring may just connect into the faceplate terminals 2 and 5, with no cabling going into the back of the nte5 terminals A and B.

I have seen kelly comms do this at a friends house before, as they had their router located on the last extension in the line, just changed it to a NTE5 and didn't even wire it up right.

I posted them last page.

I took the microfilter from friends that is working fine.

In reply to a post by Speedchaser:

I took the microfilter from friends that is working fine.

Ah, so your friends micro filter works fine in the test socket?

Paul

Right got the stats.

Ok not great.

I am really concerned that the line does not work from the test socket.

Can you reply to paulkirbys messages as I want to ask the exact same things?

Specifically
"A question, when you remove the Phone Face Plate, is there any wires connected to it, if there is then you have an extension connected to it.?

Paul"

Another question - can you see where the phone line enters the property, is it near to the socket you are using?

As we hear more and more it sounds like:
1) cowboy job
2) this may not be the master after all

A question, why did the builder connect the phone sockets and not BT?

A builder legally cannot be touching the BT cabling, and any good builder should be aware of that, did the builder fit the sockets or BT? A builder can install an extension internally only.

With a particular focus on this master socket, did BT install it or the builder?

Edited by ukhardy07 (Sun 31-Jul-16 22:43:16)

No. It works fine plugged into a phone socket. Thats where I took it from. I assumed if it works in a regular socket then there should be no reason why it wouldn't work in the master test socket. They have BT adsl. As an aside why then when my fibre was installed, that the new faceplate was added. If an adsl filter splitter works why would openreach bother putting an extra faceplate
Just so no-one gets confused when I'm talking about the faceplates its what I am looking at is exactly what MrSaffron posted on page 2..

I'll clarify further, sorry, it works fine in my friends phone socket to split the ADSL and phone. I did not test it in their master socket, as stated I assumed if it was working it was working. Using this adsl filter in MY master/test socket my HH5 does not connect to the internet. It just flashes orange. If I reconnect the faceplate/s back together and rcoonect eveything it works again. Though as posted HH5 was not happy to start with. I had to turn it off for a while and then back on.