That's my reckoning also

In reply to a post by Ribble:

That's my reckoning also

I already sent an email to Andrew, cannot recall what the outcome was.

The home 4 doors from us that is connected to our phone pole, manifold and then the FibreDP hardware has had FTTP since Jan this year, however its been listed on BTW Checker for the last few years.

Here is an >> image << of our manifold with the fibre leaving it, image of our phone pole and an image of the CSP box on the wall 4 doors down from us.

I received the following email from openreach on 05th July stating the following:

Hello Paul

I have looked into the project to provide FTTP.

There is final light loss testing planned for week commencing 11th July to make sure connectivity will reach throughout the fibre network.

The ready for Service date to Cps is 20th July

BT also received that same info that I did.

And still noting, BT's Fibre team phoned me on the 27th July and said that the was told by openreach that there was a capacity issue, however the BT Guy could see available ports on our hardware and until this issue is resolve they cannot order us FTTP.

And that's where we are now.

I was hoping you had heard something from your sources.

My guesses is the issue is a database issue due to where their system is more designed for FTTC and not really for FTTP and where our area is covered by two PCP Cabinets both down for FTTP and whole area has all the FTTP and has done since December 2011.

Now our road is covered by PCP Cabinets 24 (ours) and 39, both on the main road either side of each other.

Now here is where I think its broken in their database, their system is probably thinking that our fibre hardware that has the home 4 doors down which has FTTP is only for lines on PCP 39 and its expecting separate fibre hardware for lines on PCP 24, even though we would all be using the same fibre hardware, and that is why nobody else is able to get FTTP apart from the home 4 doors down.

An openreach fibre engineer was splicing up the fibres into those wafers inside the FibreDP Hardware back in July last year due to they was told to replace all the fibre cable linking all our FibreDP hardware and I could see there was at least several strands curled up on their own wafers.

So I know there is at least 6 free fibre wafers available on our actual FibreDP hardware and I know the actual fibre cable is live due to the home 4 doors down from me.

The way I see it, if Openreach switched us on tomorrow we would be all be using that same piece of hardware so there should be no issues.

Paul

In reply to a post by Marky76:

As this is still not happening I would suggest a nice email to Andrew. My bet is a database error if you say a house was connected last year

I did all that a while back and I cannot recall the outcome, I am not even sure if he told me the result, I know he said he received my email and that he will be looking into it.

I have said it must be an error in their database and I have also told BT this too which they also think its true, but getting Openreach to do anything about it is another thing.

I have explained more on the issue in the reply to Ribble, I won't re-type the same thing again LOL, but yeah its an issue in their system for sure, look at their where an when page its more tailored for FTTC than it is FTTP.

Paul

So other than a possible database issue, no other information ?

Paul

Nothing. I think you know the answer anyway.

In reply to a post by Ribble:

Nothing. I think you know the answer anyway.

Well I gathered there was no new news, but was just hoping there was.

I just think its silly that all that is stopping us getting FTTP is their system

Ah well.

Paul

Just letting you know that our areas FTTP has finally gone live, after just under a 5 year battle with BT and Openreach all saying basically no fibre at the moment even though all the hardware being there in place since Dec 2011 and a home 4 doors from me connected to our phone pole and fibre hardware already has it.

But it took my local MP writing a letter to Gavin Patterson (Chief Executive, BT Group plc) on the 4th Aug (i.e. a week ago) asking the right questions that he has been unable to get answered by BT or openreach for the last 2 years, to things being resolved and it now showing up as being live.

So this was confirming it was a software database issue all along.

BTW Checker via phone number

I know they took a while for BT Sales to order it when I was on the phone to them, but this was due to there was loads of notes on my parents BT account, so they had to do loads of checks even before they placed the order, which they said everything looks great and "shouldn't" have any issues.

I enquired about the speeds for option 4 300/20 where openreach and BTW says its 330/30, where I was told that is the speed that they offer, but the speed that BT offer for option 4 is 300/20, which to me is fine and is a hell of a lot better than what we get currently on ADSL2+

Oh and its an 18 month contract.

We also got chatting about speeds and I was told that BT / Openreach have been doing some tests in London with speeds of 1Tbps, wow, a bit over the top for me, but still wow

Our first engineer is due next week some time to do all the fibre from the chamber, up the phone pole to the CSP Box on the wall of our home and on the 26th Aug the second visit to install all the stuff inside the home.

BT are also supplying the Smart Hub to be used in WAN Mode, so I guess I get to see what that's like and that our phone line will remain on the copper for now until its ready for to be switched over to FVA where I will either receive a phone call or email stating this readiness.

This is what it says for our order:
bt_wbc_fttp_sbs_premium
service wrap

I understand the BT WBC FTTP parts but unsure of the sbs premium and the service wrap parts.

Other than that I am rather excited about it.

Thanks

Paul

Well done Paul.

What is pathetic is that literally for years contacting the CEO's office has been the only way to get many essentially simply issues resolved.

Everybody further down seems to have been told that under no circumstances can they query a "Computer says no!" situation even when it is obvious that something is wrong in the computer system.

Why cannot the CEO's office get that altered? Or could it, extremely cynically speaking, be something they wish to retain as every refused correction saves them a lot more money that the total lost in dealing with High Level Complaints from those with the advice and gumption to go to that level?

Yeah, I was like Holy S**t when I did my normal daily checks with my own app, and when I saw FTTP was available to us via phone number and postcode I did the normal check on the BT Wholesale site, then the Where and when page and then the BT site, it was only when the BT Sales team said yes its all completed and available where I become more relaxed LOL.

I guess until its installed on the 26th Aug is when I can be fully relaxed, I have seen in the past some cases where it was a huge error in their database where it got to the point an order could be placed and only when the engineer arrived where they discovered there was no fibre.

But I think they did loads of more checks in my case due to all the people that is involved in us getting fibre, I know I was put on old for about 15 to 20 mins while they did their availability checks.

It just shows you that you really do need to make a real fuss about these things to get them done.

What is strange though the only people that can order FTTP is the homes with lines on our phone pole and FibreDP hardware, like the homes on the next phone pole down our road are still not able to get any FTTP.

So I am guessing where most of the homes that use our hardware and phone pole also made some noise about the fibre, also the letter that our local MP sent to Gavin Patterson was querying the lines on our actual hardware and not as a whole.

It just means that everyone else on the rest of the phone poles and chambers will have to go down the same route as I have, or maybe they will get it later on, or BT have different plans for them.

Also, those two weeks are going to be slow as hell LOL.

Paul

Wow, finally!

I'd love to know the nitty-gritty behind this ... Was this only ever a database fault, or were there real physical faults too (like those cables we saw bent over 90°)? I suspect we'll never know - that the database fault successfully hides everything else.