In reply to a post by WWWombat:

Wow, finally!

I'd love to know the nitty-gritty behind this ... Was this only ever a database fault, or were there real physical faults too (like those cables we saw bent over 90°)? I suspect we'll never know - that the database fault successfully hides everything else.

Not got a clue, they won't tell me anything.

I will send you a PM with more information.

** update **
Also that photo was taken before the came and replaced all the fibre cables that daisy chain all the FibreDP hardware, so that would all be fine now.

Paul

Edited by PaulKirby (Sat 13-Aug-16 13:03:19)

In reply to a post by WWWombat:

Wow, finally!

Well first issue when the first engineer visit turned up to install the fibre from FibreDP to our home.

Engineer: (rings doorbell 08:15)
Me: Hello

Engineer: Hello I am Openreach to install your fibre on behalf of BT.
Me: Ok.

Engineer: Ok, where would you like for the fibre to enter the home.
Me: So I pointed to where we would like it.

Engineer: Ok, that's fine.

Engineer: (goes off to get small reel of fibre from van)

30 mins later...

Engineer: (rings door bell)

Engineer: I have some good news and bad news.
Engineer: The good news is the fibre is there and is fine, bad news is there is a build issue and that the fibres are organized into the wrong trays and that it needs to be re-estimated (what ever they call it) and somebody else will have to come out before they can do this part.

I new it wouldn't be a smooth install, so now we have to wait for this other guy to come out to fix this issue, which could be god knows how long.

Did I say it was due to go live on the Fri 26th August.

Very annoyed at the moment, how would this issue happen, the splicer engineer should know where they should go.

Now I understand what the lady at number 44 meant when she said it was a mission getting her install done.
If the issue was known January 2016 why wasn't it all fixed back then.

On a side note, I now know where our splitter node is, its at the bottom of our road

Paul