In reply to a post by RobertoS:

While the OP's friend still has three phone connections out of a junction box. Independent of how many have anything connected, there are bridge taps and that needs sorting out. No question about it.

Agreed.

Paul

Couldn't the OP ask for a boost engineer to be sent out?
They will check everything and will try their best to get the most out of the line.

"Boost" jobs are a product offered by Openreach.

AFAIK Only BT Retail and BT Business broadband have ever bought and used this product. Why, lord only knows.

That needs reporting to TalkTalk

Agreed. It is doubtless the cause of the low sync.

What the OP needs is to persuade TT to raise a 'super fast visit assured' task.

'Someone" has to pay to sort out this wiring issue ..... it won't be Openreach, as you rightly said, it would have been done for the price of an engineer install.....

It's all a game these days.

In reply to a post by Zarjaz:

Couldn't the OP ask for a boost engineer to be sent out?
They will check everything and will try their best to get the most out of the line.

"Boost" jobs are a product offered by Openreach.

AFAIK Only BT Retail and BT Business broadband have ever bought and used this product. Why, lord only knows.

I didn't know that
I know I was sent one a little while back, didn't improve anything, but it did rule out our internal wiring being the issue, which was a relief

Paul

What TT charge for is pretty awful:

http://help2.talktalk.co.uk/engineer-charges

It appears if openreach equipment is at fault on the users property, e.g. a faulty jelly crimp outside in a BT66 box, the end user would be charged, even though it is pre-NTE. It says they charge "Repairing damaged lead in wiring (from terminating point of drop wire/underground feed to NTE)."

Is that not against standard openreach guidelines, where upto the NTE5 is not the consumers liability?

Edited by ukhardy07 (Tue 16-Aug-16 18:52:27)

In reply to a post by ukhardy07:

It appears if openreach equipment is at fault on the users property, e.g. a faulty jelly crimp outside in a BT66 box, the end user would be charged, even though it is pre-NTE. It says they charge "Repairing damaged lead in wiring (from terminating point of drop wire/underground feed to NTE)."

Is that not against standard openreach guidelines, where upto the NTE5 is not the consumers liability?

I would interpret "damaged" as vandalised or accidental physical damage such as a cable cut or drilling through the cable. In these scenarios, it is arguably just for the CP to charge. If, however, there is a fault on the network side of the demarcation point, such as a faulty jelly crimp, I would argue that is not "damaged" and therefore falls outside the scope of this particular charge.

They have no authorisation to do anything beyond the test socket, of course they can do stuff like fit an interstitial plate to resolve wiring issues

Yes. At the time I posted that I assumed they were telecoms engineers like Quinns/Kelly's and may have authorisation for master socket replacement, not just visiting help desk people.

Quinns/Kellys will only have authorisation when contracted by Openreach, and even then that was the period of time with really bad fault rates (i.e. the period of stats that are most often quoted in current campaign for separation)

how can a customer avoid using a filter? if you try to plugin a modem directly to the phone part of a nte5 it wont physically fit.