The router has again resynced but was only able to do so in the early hours of this morning...

So it has to be a fault at the cabinet... or that's what I think anyway.

I can only assume that there's less interference in the early hours as the sun breaks...

In reply to a post by shaneosborne:

I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair earlier if they can do so without visiting?

Hi, I reported a fault to my ISP (Plusnet) on 30th March, with the symptoms of noise on the line and low sync speeds on my FTC connection (850m of copper). Following on from that, there is a very long, sorry, story of my Openreach 'engineers' visits. We have had telephone extensions removed, router moved to a new location which means I can no long use an ethernet connection to it, new router, new line sockets, new power sockets fitted to supply the router and the Samknows box, a new 'drop wire' fitted, a 'lift & shift' at the cabinet (twice) and a joint re-made in the capping on the telegraph pole. I know that it's simply a poor joint underground, but have been told that they will not open a chamber to find it as they are then obliged to re-make every joint on every cable at that location. 'Underground' engineers test the line and say no fault found, non-underground engineers tell me there is a fault in a joint underground, which they are not qualified to fix. We go round in circles constantly.

We have now had 17 'engineers' visit the house over the past four and a half months, and I am currently waiting for the eighteenth engineer to visit next Wednesday.

No, Openreach have never conducted any test prior to the engineers' visit. I doubt that this is a local anomaly, they probably just do not do that anywhere.

I hope you have better luck with your fault than I have had! I do not have the option of changing to a cable connection (there is no cable where I live), and I live in between mobile cell coverage areas (no mobile signal in the house). I did wonder about a satellite connection, but have heard it is expensive. I still live in hope they will one day fix my line.

I've had some bad experiences with BTO but nothing as close to the problems you have, I'd go insane if I was you.

I do hope your situation is resolved, we have simular problems here in Cornwall re: services available.

I'd be interested to know how you get on, please keep us updated and thanks for your input.

what you or the bt engineers need is a tdr (time domain reflectrometer) while these are not that common your bt engineer should have access to one , that will pinpoint exactly where on the line to within a few metres there is any mismatch/ problem.

perhaps andrew could buy one and hire it out to those having problems,

just imagine being to tell the bt engineer:-


"the fault is 23 metres away mr bt engineer its a high resistance joint"

DAMN IT!

17:30 just gone and we've lost sync. Worked all of this morning and afternoon and now back to the router attempting to re-sync and make a successful connection :'(

@celad2001 Oh yes, they have had their magic machines on. It is always a 'non-underground skilled' engineer who says "there is a bad joint at 319m" and when the underground 'skilled' engineer turns up he says "oh, that's just a joint on the cable where it connects from one gauge of wire to another, it's nothing to worry about" and reports back 'no fault found'. Then we go round the circle once more. It's never at the same distance twice, either!
The problem is, it can go for three days or more without a break in the BB, and then we get four restarts within a few hours and the speed drops from 30Mbps to 12Mbps. Some phone calls are fine, others after five minutes deteriorate into more crackles than audio.

Hi
I had similar issue, the land line had no dialling tone and it crackled all the time. Fault reported on Sunday, Engineer booked for Wednesday. BTO send telecoms engineer to fix, he used one of these devices that pinpointed a cable loop 34m from my master socket - roughly put the fault 2 doors away under the pavement. He found a new pair and connected me and the phone worked.
My broadband settled down from 70+ resyncs an hour to give me 33mbps.

I let my ISP know. Last Sunday a BTOR engineer arrives at 8am!

He connected his kit to the wires and immediately tells me there is a loop fault some 4 m away. Thinking it was in the door, he goes about tracing the phone line from master socket to the door, in doing so I mention about a frayed cable, by the door and low behold her is the fault.. Now as I had a new front door ten years ago, the installer got rid of the GPO Connector, which caused the BTOR to scratch his head. So he installed a new master ( and drop cable) in the lounge. The line had been frayed since I moved into the house in 2001 and I've had about 6 engineers for various faults and he was the first one to acknowledge the wires were touching.

Surely the fault has gone.... but no ! He went off to the cabinet and found a fault on a card, I presume he fixed the fault as the line synced whilst he was there?

My broadband speed reached 51mbps, still 21mbps short on what it was getting with BT and my ISP for 2 days before the fault occured.

I contacted my ISP and they came back to say the Delta report hadn't been updated and they manually increased the line sync. This gave me 59-61mbps, which still isn't what I was getting before the fault happened.

In the meantime I have decided to leave my current ISP for several reasons and move to s Fibre LLU supplier. Now they tell me that there is a fault on the line still.... Which I thought could just be that I haven't closed the outstanding fault with the ISP, I've done that and hopefully that will clear the fault on the line and result in an installation date for my new ISP tomorrow or Tuesday

I am really pleased so far with my new ISP that they seem to care about the customer and it is nice to know they want to ensure I get the service I am signed up for. I will speak to their Provisioning Team tomorrow or Tuesday and see whether the fault being reported is the same, or I am waiting for a card replacement in the Cabinet.

while these are not that common

How's that ?

EVERY single visiting engineer will be carrying at least one device that can perform a TDR function.

BTO currently working, one of the wires have disconnected (45m from socket). Currently outside hunting around :/