Hi,

This is from the BT Wholesale Speedtest, further diagnostics:

. Best Effort Test: -provides background information.

Download Speed
56.76 Mbps

0 Mbps 59.6 Mbps
Max Achievable Speed

Download speedachieved during the test was - 56.76 Mbps
For your connection, the acceptable range of speedsis 47.68 Mbps-59.6 Mbps .
Additional Information:
IP Profile for your line is - 59.6 Mbps

2. Upstream Test: -provides background information.

Upload Speed
16.68 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 16.68Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.




This is from the Plusnet page:

Telephone number:
xxx
Phone exchange:
xxx
Estimated line speed:
80Mb (This may vary between 70.4Mb and 80Mb) - Checked on 2016-09-23 14:42:24
Current line speed:
78 Mb

Forgot to say that I was on their up to 76Mbps product. They put me down to up to 40Mbps (I didn't ask for that). Then they put me up again to up to 76Mbps a couple weeks ago. Found out two/three days ago they'd capped the line at 60Mbps. That's now been taken off.

In reply to a post by Justyn:

Found out two/three days ago they'd capped the line at 60Mbps. That's now been taken off.

That's surely the current line speed setting they use for QOS, it's expected to be set just below your sync speed of 61574 kbps as it was.

If it is now above your current sync speed, all that will do is mess up the quality of service (QOS) system for you.

What do you get for your line using http://www.dslchecker.bt.com ?

It looks as if the Plusnet Current line speed has been fixed at 78Mbps for historic reasons where confusion clearly existed. That fixing of settings should not be necessary.

I suggest you ask them to release it back to the auto-system. As BatBoy says, doing that is likely to improve your overall experience when using your line heavily. In particular when streaming.

Rather than discussing it with frontline support, many of whom are fairly new so seem not to fully understand how this esoteric part of their system works so could wrongly have fixed it, you might do best by getting in touch with one of the Community Forum reps either in those forums or in PM there.

In reply to a post by Justyn:

Well I never...thanks for showing me that.

6. Data rate: 20000 / 61574
7. Maximum data rate: 20273 / 62036
8. Noise margin: 6.0 / 6.1
9. Line attenuation: 9.9 / 11.7
10. Signal attenuation: 9.8 / 11.7

Hmmm, your line attenuation is very close to mine yet I get quite a lot faster

6. Data rate: 19999 / 79903
7. Maximum data rate: 31792 / 97592
8. Noise margin: 15.0 / 10.8
9. Line attenuation: 11.7 / 11.7
10. Signal attenuation: 11.6 / 11.7

Have tried connecting to the test socket to see if that gives higher speeds?

Thanks, Roberto. How do I term it to the tech staff? "Would you kindly set the such and such back to auto-system."

Here are my TBB results (again, through Powerline adaptors).

http://www.thinkbroadband.com/speedtest/button/14762...


I can test via the master socket test socket tonight or tomorrow.

Can you supply the estimate given by the BT DSL checker at www.dslchecker.bt.com please?

The result will give 2 ranges, VDSL Range A (Clean) and VDSL Range B (impacted)

Can you please supply both ranges.

Edited by deleted (Wed 12-Oct-16 14:47:01)

VDSL Range A (Clean) 80 70.4 20 20
VDSL Range B (Impacted) 80 52.5 20 16