I was the same. Another few weeks and you should be in luck!

In reply to a post by Michael_Chare:

But is there any procedure to ensure that resets are done where a hard fault is corrected?

My impression, based on ADSL lines, is that there is not.

ADSL experience is completely irrelevant as it is a completely different DLM owned and run and managed by BT Wholesale. It does have banding, but not the same sort of banding as the Openreach DLM used on FTTC.

An IP Profile on FTTC however is stiil a BT Wholesale thing. Completely independent of Openreach DLM which is what controls the line connection settings. The BTW IP Profile on FTTC only affects the throughput, not the connection speed, and is nothing to do with FTTC banding.

On BT Wholesale ADSLx circuits there is a procedure. ISPs can trigger a DLM reset, but whether it is a complete reset or just the SNRM I don't know. I think a lot of ISP frontline staff don't have the authority.

In reply to a post by RobertoS:

On BT Wholesale ADSLx circuits there is a procedure. ISPs can trigger a DLM reset, but whether it is a complete reset or just the SNRM I don't know. I think a lot of ISP frontline staff don't have the authority.

My point is that Openreach could initiate a reset automatically for non LLU services where a line fault has been repaired. Why, as a customer, do I have to call my ISP to get this done? It took me 3 phone calls before I got to some one who could do the job properly.

But that would be open to accusations of non-equivalence .

Because on ADSLx the service itself is not provided by Openreach. Openreach cannot know whether or not it would be appropriate for them to reset the BT Wholesale DLM. Many settings in it are determined by the ISP often on request from the user, and the request passed to BTW by the ISP.

Maybe when your Internet Security system from wherever isn't up-to-date Microsoft should disable it and activate Windows Firewall and Defender instead.

In reply to a post by RobertoS:

Because on ADSLx the service itself is not provided by Openreach. Openreach cannot know whether or not it would be appropriate for them to reset the BT Wholesale DLM. Many settings in it are determined by the ISP often on request from the user, and the request passed to BTW by the ISP.

If the DLM can reduce the data flow immediately there is a line fault, then there is no reason not to restore the flow immediately the fault has been corrected. It may well help if the DLM system was advised of the fault correction.

Maybe when your Internet Security system from wherever isn't up-to-date Microsoft should disable it and activate Windows Firewall and Defender instead.

I am not sure that that comparison is helpful. Most systems start to work properly once faults are corrected. They don't keep you waiting for a few days before you benefit from the correction.

LLU operators are presumably told of fault corrections. They can then reset their equipment as they see fit so that their customers can benefit immediately.

Precisely. As far as Openreach are concerned all ISPs are LLU. When OR correct a fault the ISP is notified. So the ISP "can reset their equipment as they see fit so that their customers can benefit immediately".

Which rather wrecks your suggestion that Openreach should have done it for yours when you were on ADSLx.

In reply to a post by Michael_Chare:

Most systems start to work properly once faults are corrected. They don't keep you waiting for a few days before you benefit from the correction.

Which system wasn't working properly on ADSLx, and which isn't working properly on FTTC?

Openreach and the exchange equipment are all part of BT. No reason for not having a mechanism where the correction of a fault is notified to the exchange equipment so that it can react more quickly to provide the end user with a better (i.e. correctly functioning) service sooner. Exactly how it all works is not especially important. What does matter is that the customer is not left for several days with a slow service after the original physical fault has been corrected.