In reply to a post by Shah1989:

Just got off the phone speaking to the support team. I've been told that its not possible to have a static I.p so opendns isn't an option i assume.

You might want to ask them to check, as they seem to offer it (for a cost).

http://www.thinkbroadband.com/news/7518-hyperoptic-a...

Matt

Thanks Mr Saffron but it uses OpenDNS and I've been told by the provider opendns would not work on this internet unless I pay for a static IP.

Do they mean CGNAT or dynamic public IP - two very different things.

So long as its a public IPv4 address, static or dynamic won't matter as the netgear router will see the IP change and can happily notify OpenDNS that your account is now using a different IP address.

If support deny that a static IPv4 address is available, did not even include if you were willing to pay the £5/m fee?

Edited by MrSaffron (Tue 29-Nov-16 19:57:01)

Support did say something about using CGNat now and I can pay extra for something but couldn't understand properly as by then the little one was screaming her head off. The installation is tomorrow so hopefully I should get some answers from the engineer. Might I also add this forum is brilliant. didn't expect replies so soon. Thanks you

Edited by deleted (Tue 29-Nov-16 20:10:36)

The extra will be a static IP and CGNAT means you don't have a public IP but a shared one which would cause issues using openDNS even if using a router based version like the Netgear uses.

If you don't get answers then come back to us tomorrow and will pester Hyperoptic to get someone to talk to you who does know the answer

Thank you Mr Saffron. So just to make sure I got this correct.... even if I payed extra for the static I.P I still wouldn't be able to utilize OpenDns. I will let you know tomorrow

So the hyperoptic has been installed and is live. The installer wasn't quite sure on how to resolve my issue. I've created a OpenDns account and replaced the DNS on the router following the setup guide. It does filter correctly but as the IP is always changing the filters don't stay on the new IP. I've just purchased static I.p. what would be my next step now?

Hello,

You can set your router to restrict specific sites.

To set up URL Filter, go to:

Parental control
URL Filter
Pick the MAC address you put in under Parental Control/User Information
Enable
Choose Discard/Permit
Add the URL you want to block

If you need any further assistance please email [email protected] and our team will be happy to assist.

Kind regards,

Ana

Why don't Hyperoptic offer an option to properly filter traffic for those who want it?

From what I have read it is possible to aquire equipment that does this, and is typically sold to businesses that are willing and have the money to pay for it.

Hi hyperoptic, i have contacted support only to be told you dont filter. I wish I knew Michael.... do you know what hardware this is?