In reply to a post by Zarjaz:

When I pick up my phone and listen it's not dead. It makes an engaged tone constantly. Have Talktalk disconnected me properly?

That sounds like a 'stopped' LLU service to me .... so yes they have.

So your line hasn't 'been given to someone else' because that phrase implies that the physical pair itself has gone. Yours clearly gets all the way back to the exchange.

My situation is even more odd then.

Openreach have been to my exchange and said it's been given away. But my line still makes noise. They say they can't install the line because of the above.

So now what?

In terms of VDSL2 line ports - yes that is normal and a clear risk if there is lots of demand in your area.

Number porting is available and migration routes existing from TalkTalk LLU to BT Consumer SMPF so a cease route was not needed. Number porting can get complicated and there are scenarios where numbers cannot be moved, but the vast majority do not have this problem.

For anyone reading this (too late for original poster) moving provider only requires you to contact who you want to move to these days. If its a move to/from Virgin Media then its different because they are physically different networks in the street.

Is it likely that BT will be unable to give me fibre broadband as a result of this?

What does http://www.dslchecker.bt.com show for your address when using the address checker?

I, too, decided to opt out of TT due to the price increase, and go with BT. Like yourself, I had a firm date, then the firm date went back a week. With 2 days to go, and no sign of a router etc. I checked online, and found that the order had been cancelled........

After a number of long conversations with BT I gave up, and opted to stay with TT, and haggled a much better deal. Interestingly, I have gone from the 76Mb deal to the 38Mb deal, and my download seped has increased from 13.3 to just over 16.....

In reply to a post by mercb180:

Interestingly, I have gone from the 76Mb deal to the 38Mb deal, and my download seped has increased from 13.3 to just over 16.....

That has nothing to do with any deals withh TT. It is down to a resync, or a noise source disappearing or maybe a connection being remade, or a damp connection drying out ...

In reply to a post by lee111s:

What does http://www.dslchecker.bt.com show for your address when using the address checker?

WBC FTTC Available on all lines.

Is that the part you we're looking for?

Openreach have admitted the issue was their fault. Apparently they are still working on my line and can't give any dates yet but they'll be looking to put a phone line in during December.

I now have a dedicated complaint handler and a direct phone number to her. She seems to be doing a good job compared to the off shore call centres I had a nightmare with.

My phone should go in early December and the day after that openreach said they expedite my broadband order because they messed up. So fingers crossed it all works out.

Further update,

BT finally installed my phone line yesterday. The 7th of December. I was told I would get a call today to order my broadband and get it expedited. I called BT and they called me back.

BT now say that they can't give me the infinity product because my line won't support it. The fastest they can get on my line currently is 1/2mb!!! They say it will only support copper broadband and not fibre. This is despite the fact that till October I had 15mb fibre with Talktalk.

So far they've taken the order from me in October to provide a phone line and fibre broadband. Something Talktalk were already doing. And since then they've tried to install an extra line due to the abroad call centre knowing little about what they were doing. And now I've had my line cut off after I cancelled Talktalk and restarted with BT but somewhere in that process I've gone from a line that can support 15mb fibre to half a meg copper only!

I know with hindsight that I should have transferred services from Talktalk to BT but with little knowledge of the broadband world I wasn't aware of this. Talktalk also told me when I cancelled their services under their price hike issue that I couldn't do this. However it should still be prettt simple to cancel a service provider and start with a new one. I can't see how this can drag on this long and cause so much stress.

I ordered BT in October. It's now December and I only got a working phone line yesterday and still have no broadband.

Why on earth is going on and why can my line now not support fibre?

Anyone able to shed some light on this madness?

Can you go here and use the new BT number (not post code or address checker), what does it say. If it fails try the address checker.

http://www.dslchecker.bt.com/

Here is my example, we need something similar

Address REMOVED on Exchange SHEPHERDS BUSH is served by Cabinet 60
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

High Low High Low
VDSL Range A (Clean) 80 80 20 20 -- Available --
VDSL Range B (Impacted) 80 70.9 20 17.7 -- Available --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available --
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available --
ADSL Max Up to 7.5 -- 6.5 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
Other Offerings




Availability Date


VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Edited by ukhardy07 (Thu 08-Dec-16 13:00:22)