BT do a different fibre broadband product for those that get slower speeds - it isn't infinity. It is also possible that your cabinet may be full but BT ought to be able to tell you if that is the case.

EDIT : And of course because it is a new line the database probably won't be up to date.

Edited by ian72 (Thu 08-Dec-16 12:57:01)

In reply to a post by ian72:

BT do a different fibre broadband product for those that get slower speeds - it isn't infinity. It is also possible that your cabinet may be full but BT ought to be able to tell you if that is the case.

EDIT : And of course because it is a new line the database probably won't be up to date.

yeah I don't mind the slower fibre product as long as I get my fibre at 15mb as before. Someone mentioned the other fibre product earlier in the thread. But at present they can't even give me that despite me having Talktalk fibre till October!

If the cabinet is full I'd be furious. I had fibre at my address till they messed up my order. If they can't accommodate me after getting rid of my line I'd be really unhappy. That would be shocking service.

Edited by deleted (Thu 08-Dec-16 22:29:53)

In reply to a post by ukhardy07:

Can you go here and use the new BT number (not post code or address checker), what does it say. If it fails try the address checker.

http://www.dslchecker.bt.com/

This is odd. When I did it with my old number or my post code I got different results. But now with my new number there's very little data appearing:

BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxx on Exchange MOSSLEY is served by Cabinet 16
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

WBC Fixed Rate 1 -- -- Available -- --
Fixed Rate 1 -- -- Available -- --
Other Offerings




Availability Date



ADSL Multicast -- -- -- Available -- --
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note:

Thank you for your interest.

My previous results for my old line are a few posts back in this thread.

I don't know how to interpret the above details. Any advice?

If I do an address check instead of my number I get this

BT BROADBAND AVAILABILITY CHECKER, Xxxxxxx on Exchange MOSSLEY is served by Cabinet 16
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

High Low High Low
VDSL Range A (Clean) 22 15 1.2 0.8 -- Available --
VDSL Range B (Impacted) 16.4 5.7 1.2 0.7 -- Available --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date


FTTP on Demand 330 30 -- Available --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


WBC ADSL 2+ Up to 11 -- 6.5 to 15 Available --
WBC ADSL 2+ Annex M Up to 11 Up to 1 6.5 to 15 Available --
ADSL Max Up to 6 -- 5 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
Other Offerings




Availability Date


VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

I don't see previous results.

Nevertheless, it normally takes a few days for line status changes to propagate from the operational systems to the checker. If your line went in yesterday, you might have to wait another day or two.

Cab 16 on Mossley has been upgraded ... so at minimum, you would expect a "VDSL Multicast" line to appear below the ADSL one.

In reply to a post by WWWombat:

I don't see previous results.

Nevertheless, it normally takes a few days for line status changes to propagate from the operational systems to the checker. If your line went in yesterday, you might have to wait another day or two.

Cab 16 on Mossley has been upgraded ... so at minimum, you would expect a "VDSL Multicast" line to appear below the ADSL one.

ive posted the results from my address, not my number, above. Does that suggest fibre?

I've had fibre here before. I can't understand why BT can't connect it now, 2 months later.

Yes. The data for that address hasn't changed. But the new phone number was last used to a completely different address on the exchange, possibly miles away. Are the two checks even showing the same cabinet number above the estimates table?

In reply to a post by pebbleheed:

In reply to a post by WWWombat:

Nevertheless, it normally takes a few days for line status changes to propagate from the operational systems to the checker. If your line went in yesterday, you might have to wait another day or two.

Cab 16 on Mossley has been upgraded ... so at minimum, you would expect a "VDSL Multicast" line to appear below the ADSL one.

ive posted the results from my address, not my number, above. Does that suggest fibre?

I've had fibre here before. I can't understand why BT can't connect it now, 2 months later.

The second set of results, from your address, do indeed suggest fibre. The giveaway is the "VDSL Multicast" line - which would appear even if the checker thought your line was too long. But the two "VDSL Range X" lines both show availability.

In general, then, the system knows cab 16 has been upgraded and has availability.

As I said, though, changes (and later consequences) often take a few days to propagate, and each update seems to happen overnight. Tomorrow make look different from today.

As an example, I had quite a problem on first ordering a line, because the original surveyor put in the wrong cabinet number. It took 3 days to be entered, and propagate through the system. It then took months for it to get fixed ... but it still took 3 days for the change to propagate through the checker. IIRC, the address check updated one day, and the phone-number check updated one or two days after that.

In reply to a post by WWWombat:

In reply to a post by pebbleheed:

In reply to a post by WWWombat:

Nevertheless, it normally takes a few days for line status changes to propagate from the operational systems to the checker. If your line went in yesterday, you might have to wait another day or two.

Cab 16 on Mossley has been upgraded ... so at minimum, you would expect a "VDSL Multicast" line to appear below the ADSL one.

ive posted the results from my address, not my number, above. Does that suggest fibre?

I've had fibre here before. I can't understand why BT can't connect it now, 2 months later.

The second set of results, from your address, do indeed suggest fibre. The giveaway is the "VDSL Multicast" line - which would appear even if the checker thought your line was too long. But the two "VDSL Range X" lines both show availability.

In general, then, the system knows cab 16 has been upgraded and has availability.

As I said, though, changes (and later consequences) often take a few days to propagate, and each update seems to happen overnight. Tomorrow make look different from today.

As an example, I had quite a problem on first ordering a line, because the original surveyor put in the wrong cabinet number. It took 3 days to be entered, and propagate through the system. It then took months for it to get fixed ... but it still took 3 days for the change to propagate through the checker. IIRC, the address check updated one day, and the phone-number check updated one or two days after that.

so in theory I should be able to get fibre back it's just a case of waiting for my line to update on their system for a few days then?

It registers you are served by that cabinet so in theory yes should be able to get it
I asked you to do the check to see if it didn't show a cabinet number, in that case the new line would have beeen exchange only and no fibre.

To me it looks promising