|
|
|
I had a similar situation moving to a new-build. I could only order ADSL because there wasn't an active phone line even though the neighbours had fibre.A couple of days after the line was connected I was able to order fibre.
|
|
|
The line appears to have updated on their system now,
Telephone Number xxxx on Exchange MOSSLEY is served by Cabinet 16
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper
High Low High Low
VDSL Range A (Clean) 22 15 1.2 0.8 -- Available -- --
VDSL Range B (Impacted) 16.4 5.7 1.2 0.7 -- Available -- --
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTP Availability Date
Left in Jumper
FTTP on Demand 330 30 -- Available -- --
ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
Left in Jumper
WBC ADSL 2+ Up to 12 -- 9 to 15.5 Available -- --
WBC ADSL 2+ Annex M Up to 12 Up to 1 9 to 15.5 Available -- --
ADSL Max Up to 7.5 -- 6.5 to 8 Available -- --
WBC Fixed Rate 2 -- -- Available -- --
Fixed Rate 2 -- -- Available -- --
Other Offerings
Availability Date
VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- --
|
|
|
|
BT have called. They've ordered BT Infinity One for me and estimate 15-22mb for my connection. As I was getting 15mb with Talktalk I'm not sure how they'll get it faster but if they do then I'll be happy.
I've been given a provisional date of the 19th of December but the complaints team are trying to move this to Wednesday as I've been messed around a lot. They'll let me know tomorrow if this is possible.
Just hoping it doesn't come to install day and they decide I can't get that speed and then have to re-order another fibre product with them and put me back to waiting.
It's a cabinet only install so I guess I'll see what happens when I come home from work one day and the LEDs are my hub are flickering. Hopefully I'm getting to the end of this now. It's been a nightmare and I've had to pay for extra 4g on my phone contract to keep connected at home.
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
Estimate being the key word.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
Estimate being the key word. yeah I appreciate it's an estimate. As long as I get at least what I had before I'm happy. Any faster is a bonus. I just want the install to go through now and get me back online. It's amazing the problems it causes when offline like this.
|
|
|
|
Success!!
Well it's taken a long time and a lot of calls but today my infinity 1 was connected.
And weirdly despite Talktalk giving me 15mb down I'm getting 20mb down on infinity. It's also more reliable so far which is a nice bonus too. Let's hope it stays this way.
Just hoping BT remember my promotional price and £125 cash back. We shall see.
|
|
|
|
If it's cash back via quidco or similar then no.
If it's the MasterCard stuff you need to apply online for it.
|
|
|
[pessimist mode]
Don't be too surprised if it falls a bit overnight a couple of times in the first few days.
[/ pessimist]
Even if it does it is very likely to be above your TalkTalk speed.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 43998/16174bps  @ 600m. BQMs - IPv4 & IPv6
|
|
|
If it's cash back via quidco or similar then no.
If it's the MasterCard stuff you need to apply online for it. yeah I tried and it said I'm not eligible for it. I was when I ordered the services so I'll start chasing them up again if it doesn't change in the next day or so.
I was also meant to get a special rate. So I'll have to check its not full price.
|
|
|
[pessimist mode]
Don't be too surprised if it falls a bit overnight a couple of times in the first few days.
[/ pessimist]
Even if it does it is very likely to be above your TalkTalk speed. its bouncing between 20-25mb. That's a lot quicker than 15 from Talktalk. And the upload is better too. Even if it drops I'm happy as long as it's 15 or over to be honest. But 20-25 is great at the moment.
The Talktalk rep slated BT when I left them saying they give their own lines better speed and are underhand. I didn't believe him till now 
|
Pages in this thread: 
Print Thread
simon194
