I and i think Zarjaz are talking about when the VDSL is connect up to give a end user service.

I agree that when putting in a new cab on a EO line it will be done as a no break.

Ref The installer will cause a break when they connect the service up to the VDSL. Not because they have to, but because they haven't been trained how to.

True they are not trained to do but as i and Zarjaz say in most if not all cabs you could not do it as a no break , now could you on PCP 100 - Krone or Quante ?

Yes, you have mentioned that aspect before.

Interesting that nobody else has come forth on either method - cutting the original direct PCP link at the start of the job, after identifying the pair, thus breaking the basic phone service for a minute or two - or as the last step, apart from tidying up, thus maintaining the basic phone service throughout.

----------------------

Certainly has not upset the Broadband performance, 40/10 contract, about 300 Metres, compared to several of the others on this thread.

http://www.thinkbroadband.com/speedtest/results.html...

Edited by deleted (Sat 14-Jan-17 03:57:05)

And it should have been clear from my post that I was referring to the network rearrangement of our EO bundle that took places as part of the installation of our AIO rather than when individual customers have VDSL enabled. Nevertheless I was told in no uncertain terms that I was incorrect and that a break in service occurred. I reiterate no such break occurred.

AIO or PCP cab is irrelevant here since I was clearly referring to there being no break whatsoever in the service when our EO line bundle was diverted to run via the PCP component of our AIO (All-In-One) cab. The only difference in our cases being that we have an AIO cab which combines PCP and VDSL capability and in your case, perhaps due to the number of lines involved, have separate PCP and VDSL/FTTC cabinets. Nevertheless the work and methodology by which the network rearrangement was performed would have been identical and there would have been no break in service experienced by the end user.

Thanks for your reply - you were indeed correct. I've never seen how this step of the process works - so I had just assumed that lines had to be physically disconnected and then connected to the cab.

Clearly the connection to the cab was indeed done with no break in service - since nothing complained about it on our end.

Thanks everyone for your replies - I've learned quite a bit about an aspect of the process that I previously only had assumptions for.

In conclusion I'm pleased that you now have a service delivered by FTTC/VDSL and that we are both able to enjoy the resulting benefits and improvements in the delivery of our broadband.

No worries.. I had originally just wanted to post my thanks to BT OR We did have a break in service but wasn't a big deal.

Regarding the "Release For Service" being early, this also happened with the local PCP & FTTC, being about the middle of March 2014, rather than the long-standing "30 May 2014", which first appeared about August 2013.

I ordered the upgrade about the start of May 2014; and it was actually carried out immediately after Noon, on 4th June 2014.

If there is a break in the basic phone service by cutting the existing connections in and through the PCP, say a couple of minutes, any idea of what the effects are on the various types of alarms, monitors etc, particularly for the disabled and also general security?

Edited by deleted (Mon 16-Jan-17 07:03:19)