The BT Wholesale checker is not live (it's sometimes a few days behind) and it's also not an ordering system.

If you've got not further by Monday then email me and will try to pester Openreach directly for some feedback on what is going on.

Not sure what point you are trying to make, I know the checker data can be delayed but surely its purpose is to let customers know when a service is available and can be ordered by an ISP.

Thanks, I have a feeling not much will have happened by Monday so I expect I will taking up your offer of help.

You might be surprised, but the BT Wholesale DSL checker is not designed for end users.

I need to check the documentation, but I believe that the only reason FTTC appears as unavailable is in the case of a full line card/cabinet. There are some scenarios where a FTTC cabinet shows as available on the checker, but when it comes to ordering you cannot progress an order or the first available installation is far away. One example is when a cabinet has been damaged (there are always a handful of cabinets that have been damaged in RTAs etc.).

In your case, the same L2S Headend in Hereford serves 3 cabinets (yours, one in Hereford and one in Pontrilas). I cannot tell you the reason, but it looks like there is an issue specifically with that headend as you cannot order FTTC on those cabinets (even though the BT Wholesale checker is showing availability).

In reply to a post by AndyHCZ:

You might be surprised, but the BT Wholesale DSL checker is not designed for end users.

That doesn't make sense as in the preamble it states

Welcome to the Broadband Availability checker. This will provide a provisional check of your ability to receive reliable Broadband services.

Please enter your telephone number.

If it wasn't designed for the end user, I would expect it to say "your customer's" instead

I am surprised that the checker is not designed for end users as that seems to be a useful function, anyway that aside thanks for your help identifying the problem as the headend in Hereford and the fact that FTTC cannot be ordered. I await further updates from BT Wholesale via PlusNet regarding this.

In reply to a post by AndyHCZ:

In your case, the same L2S Headend in Hereford serves 3 cabinets (yours, one in Hereford and one in Pontrilas). I cannot tell you the reason, but it looks like there is an issue specifically with that headend as you cannot order FTTC on those cabinets (even though the BT Wholesale checker is showing availability).

That sounds to me like a new L2S OLT has been commissioned in the headend exchange (previous L2S's full, probably), and is in need of its own set of cablelink connections.

It isn't immediately obvious why any roadworks would be needed. You'd think that it would be a purely in-building exercise for BTW. Unless they need to improve the backhaul from Hereford to wherever too.

From the ISP briefing on using the checker:

The BTWholesale DSL availability checker allows you to check for availability at a location for both ADSL and FTTx services.

There are some subtle differences between the way ADSL and FTTx services are rolled out which means the availability information for FTTx needs to be interpreted and used appropriately to ensure correct customer expectations on service availability.

The checker in both html and xml formats should be used for single availability checks and not used to mass check availability.

I can't see how you get from that to this:

In reply to a post by AndyHCZ:

You might be surprised, but the BT Wholesale DSL checker is not designed for end users.