Not shooting anyone, just trying to intervene to say that you've had what appears to be reasonable advice, you are free to ignore it, but not get be all in peoples faces when ignoring it.

Broadband (even FTTP) is not a world of certainties as so many transient effects can affect signals that even with the level of monitoring you have by the time you've noticed a change a lot of the diagnostic information is gone.

If you feel your provider is ignoring actual faults, then its time to move at whatever cost to one that will send out engineers on request, but be prepared to pay for those when they find the service is within the defined parameters.

In reply to a post by MrSaffron:

escalating batter.

Love it, the batter gets worse too.

Understood.

I'd just like to say something.

I was totally out of line last night, I'm not sure why, but things started to get on top of me and instead of coping with them individually, I took out my anger and frustration on several members. This wasn't intended, so I apologise.

I hope I haven't offended anyone and I understand that many users here are looked up to and have a very good knowledge in DSL. So, for me to start telling them that they're wrong was also, very wrong, so I offer another apology to them.

I hope that everyone who's been involved in this thread is happy for me to continue investigating/asking for advice on my line.

I understand that the broadband side of my line is fine, but that it does have a low scale PSTN fault which could, potentially in the future, develop enough to start impacting the broadband, but currently it is only affecting the line in terms of line protection having to work harder.

Thank you.

Edited by deleted (Sat 11-Feb-17 15:31:56)

I just wanted to ask for a GEA test just incase. Please could you explain how you can tell there's a noisy PSTN fault?

In reply to a post by WilliamGrimsley:

I just wanted to ask for a GEA test just incase. Please could you explain how you can tell there's a noisy PSTN fault?

The whine on the line you reported . You can't hear broadband noise, it is outside the human hearing range.

Sometimes if there is audible noise there is also broadband-frequency noise, which is why reporting a phone line fault rather than a broadband one can often cure both. But from your stats there is nothing significant enough for a GEA test to raise any concerns.

Ok, thanks for your explanation, Bob.

no offence taken, end of the day, faulty internet is one of the worst things possible, ive been having a few issues myself.

I think in the scale of life's possible and frequently occurring traumas, faulty internet comes very close to the bottom of the scale .

Well said Bob, heartily agree.

Just want to check you're alright, hope I didn't upset you.