I would've done if they provided the 55/10 service.

Edited by deleted (Mon 13-Feb-17 12:41:18)

I'm just surprised that something like this could be missed. Maybe someone who works for Openreach could shed some light here?

Edited by deleted (Mon 13-Feb-17 12:39:53)

It could just be the IP Profile has not caught up with the line speed changes. IP Profile doesn't necessarily change immediately that sync speed does (at least if the speed increases). So, it could be the profile mirrors the line speed of some point in the last few days/week. You haven't actually said what the IP Profile is set to.

william, what was your original sync speed when you signed up?

also, can you put either your telephone number, or address in here and let me see what it says the max for your line is, i think the address checker is the best.

www.dslchecker.bt.com

for your sync to drop there are a few variables, 1 is that your line could be faulty, 2 there could be interference from either an internal or external source which causes drop outs and 3 crosstalk.

crosstalk means that due to new customers signing up in your area, it drops your max sync as more bandwidth is taken up.

generally if its crosstalk, you will not see a latency increase, if its either of the other two, you certainly will.

can you also please open up cmd and ping bbc.co.uk and share the results, this way i can tell if youre interleaved or not, thanks.

Edited by arronlowley (Mon 13-Feb-17 12:48:25)

IP Profiles are nothing to do with Openreach. Purely a BT Wholesale thing.

In time I will get to the bottom of it, but as it doesn't materially affect the way I use the internet it isn't high on my priority list. I intend to get the banding sorted first, then see what happens.

Is there any chance your line is banded? One of my thoughts is that it could be to do with that. What is your sync?

In reply to a post by RobertoS:

IP Profiles are nothing to do with Openreach. Purely a BT Wholesale thing.

In time I will get to the bottom of it, but as it doesn't materially affect the way I use the internet it isn't high on my priority list. I intend to get the banding sorted first, then see what happens.

Is there any chance your line is banded? One of my thoughts is that it could be to do with that. What is your sync?

reberto, your sync is really good for 600m, im 300m away and i only get an extra 10Mbps more than you do, i used to achieve the full 80/20 but crosstalk happened, rip me.

i have an unlocked h612 modem, this shows me every single stat i need to see to determine whats the issue with my connection, it shows interleave depth the lot, best piece of kit to have.

Edited by arronlowley (Mon 13-Feb-17 12:52:00)

In reply to a post by ian72:

IP Profile doesn't necessarily change immediately that sync speed does (at least if the speed increases).

On WBC, which he must be on to have an IP Profile, it should update immediately. Failure to do so indicates something has gone badly wrong.

Don't confuse it with the Plusnet Current line speed which Plusnet set from the IP Profile, and the update process is known to have a problem.

Edited by RobertoS (Mon 13-Feb-17 12:50:22)

I know it is good, but I used to have more and there is no good reason in my line stats for banding. There may have been in the past.

It appears from other lines that WWWombat is aware of that these days Openreach have stopped completely removing banding, and only reduce how severe it is.

I'm also running on an SNRM of ~9.8dB with less than 0.3dB variance.

Edited by RobertoS (Mon 13-Feb-17 12:54:50)

Hadn't realised that the IP Profile changes immediately now - assumed that there could still be a delay...

It is meant to be immediate on WBC platform and has been for some years, there is the odd person who does pop-up where it looks out of sync for a short 10 to 30 minutes