I'm struggling to understand why you're not reading my posts. You don't have to give advice...

I have to admit, I'm slightly hesitant to report a fault as BT will tell me to check everything and I don't want to have to go through that as I just want to report a fault. Is there a way I can just report the fault?

Edited by deleted (Wed 15-Feb-17 11:42:13)

We are happy to provide advice but it is frustrating if the person doesn't want it. Knowing whether someone is just here to share or actually wants help gives us all the ability to treat posts in the right way - sometimes people come on just to vent and aren't after a fix.

As far as reporting faults you will need to go through the tests they ask for - this is so they can work out what the most likely cause of the fault is in order to provide the right sort of resource to fix it. In some cases it may be something that can be done remotely with no engineer visit at all but in others it could be a voice fault that requires a standard BT engineer or it could be a broadband fault that requires someone with a different set of training or it could be highly complex that needs a specialist. Without going through their script of tests they could send the wrong resource and therefore either make the fault worse or prolong the amount of time a fix takes.

Well yes you can report the fault and just tell them you have checked everything your end, so long as you are sure all is ok with your kit. TBH I can see why you want to see how this develops, but assuming you just have a duff joint somewhere that is causing a noisy line, you cannot then assume that all poor joints on all lines would have the same effect, there are too many variables like where the fault is and how long the line is to name but two. I would report the voice fault, get that fixed and then worry about BB

Ok, thanks. I'm talking to BT via live chat now. I'll update you when I have an Openreach engineer visit booked.

Edited by deleted (Wed 15-Feb-17 12:47:44)

Got an Openreach engineer booked for the 08:00 - 13:00 slot on Friday.

Phone or broadband?

Phone.

I'm starting to doubt if I should've done it as downstream CRC's are still fairly infrequent and seen as the downstream SNR margin is set to 3 dB, maybe it's not so bad?! I don't know what to do now.

You have a noisy line. You have an engineer coming for a noisy line fault.

Ignore everything else.

Ok, thanks. Fingers crossed.

If something similar to what happened last night doesn't occur tonight, should I cancel the Openreach engineer visit?

Edited by deleted (Wed 15-Feb-17 17:40:07)